Site Manager, Customer Engineer

Applied Materials

. Manage professional Customer Engineers in the TSMC global account in AZ, USA .

Posted 11/5/2026full-timeHsinchu • TaiwanSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and people management skills with over 10 years of experience in the semiconductor industry, focusing on customer relationship management and after-sales service. Proficient in both English and Chinese, facilitating effective communication and collaboration across diverse teams.

Highest-signal resume keywords

People Management ExperienceSemiconductor Industry ExpertiseCustomer Relationship ManagementBilingual Communication SkillsAfter-Sales Service Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CoachingTeamworkCommunicationTrust BuildingCultural Respect

Industry Keywords

Customer Support EngineeringTechnical GuidanceKPI ManagementField Service ExperienceEquipment Supplier ExperienceBusiness PlanningFinancial ForecastingRMA ProceduresCustomer Engineer EffectivenessEscalation Procedures

About the role

Key responsibilities & impact

Manage professional Customer Engineers in the TSMC global account in AZ, USA
Lead and manage the Customer Support Engineering group
Adapt business plans and priorities to address resource and operational challenges
Provide technical guidance to employees, colleagues, and customers
Understand and follow Applied Vision, Mission, Values, and TSMC expectations
Coach and support local managers and US Customer Engineers
Promote communication, mutual trust, teamwork, and cultural respect
Execute daily clean-desk activities and meet Applied KPI goals
Upskill engineers and support their development
Develop and maintain customer relationships at all levels
Perform regular customer visits
Manage, coach, and direct customer engineers
Handle salary planning, career planning, corrective actions, objectives, and performance appraisals
Provide formal updates to employees on business, new hires, and new products
Initiate business reports and interface with Product Divisions on technical support, training, spares, and reliability
Monitor the CSD Award Program and mentor program
Execute escalation procedures
Plan accounts with the District Sales Engineer
Provide system sales support plans to CSD Management, Sales, and Field Engineering
Prepare financial forecasts and manage district cost efficiency
Manage system installation planning, reporting, execution, facility meetings, start-up meetings, and process support identification
Manage RMA procedures and Customer Engineer effectiveness
Track and update Customer Engineer hours, perform checks, and take corrective actions
Check Customer Engineer KPIs, including CAR cycle time, clean desk, reporting hours, utilization, overtime, and parts confirmation/return
Conduct weekly or biweekly fab visits to check engineer work status
Conduct weekly or monthly one-on-ones with Customer Engineer leads
Prepare and host weekly customer meetings
Prepare and host internal regular meetings regarding tool uptime and critical issues
Drive margin improvement for CSA/TKM/I&W

Requirements

What you’ll need

3 years above people management or leader experience
At least 10 years of working experience in semiconductors
Equipment supplier (vendor site) experience with after service business acumen preferred
Capability to build long-term relationships with customers
Must have both English and Chinese communication skills
Customer interface experience preferred
Experience in a field service team at a vendor preferred
After-sales service business acumen preferred
Willingness and ability to undertake a 2-year long-term assignment in AZ, USA
Relocation is not eligible

Benefits

Comp & perks

Supportive work culture encouraging learning, development, and career growth
Health and wellbeing programs and support
Personal and professional growth support
Travel: 20% of the time