Technical Product Support Engineer III

Applied Materials

. Provide all technical support related to customer escalations, fleet performance, system installations, improvement programs, and upgrades .

Posted 9/18/2026full-timeDresden • GermanyMid-LevelSenior💰 €70,400 - €96,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support for customer escalations, system installations, and performance analysis, while effectively communicating complex information and collaborating with field engineers and technicians. Proficient in generating performance data and documentation to enhance system upgrades and support plans.

Highest-signal resume keywords

Technical SupportSystem Performance AnalysisDocumentation CreationProblem SolvingCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingEquipment RepairSystem InstallationCalibrationProcess ImprovementData AnalysisECO ReviewMTBF AnalysisMTBI AnalysisI/W Spending Analysis

Soft Skills

Consensus BuildingResourcefulnessComplex Problem SolvingCommunication

Tools & Technologies

GPS DocumentationCENsBKMs

Industry Keywords

Fleet PerformanceField EscalationAlpha Site SupportBeta Site SupportMarket Awareness

About the role

Key responsibilities & impact

Provide all technical support related to customer escalations, fleet performance, system installations, improvement programs, and upgrades
Act as intermediary and field escalation focal point between customers and the division
Provide technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment
Provide Alpha Site support for installation, operation, calibration, service, and testing of new hardware, process, or software designs
Provide Beta Site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on customer tools
Initiate and review ECOs to ensure data supports fixes and follow-up communication to the field
Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis
Support GPS with documentation such as CENs and BKMs
Create and review documentation covering technical improvements, system upgrades, and support plans
Present documentation at the customer level and ensure field implementation

Requirements

What you’ll need

Conceptual and practical expertise in own discipline
Basic knowledge of related disciplines
Knowledge of best practices and how own area integrates with others
Awareness of competition and market differentiators
Ability to act as a resource for less experienced colleagues
Ability to solve complex problems and analyze multiple information sources
Ability to explain difficult or sensitive information and build consensus
Willingness and ability to travel 50% of the time
Must be willing to work in one of the listed locations: Dresden, Germany; Nijmegen, Netherlands; Leixlip, Ireland; Grenoble, France; or Villach, Austria

Benefits

Comp & perks

Supportive work culture encouraging learning, development, and career growth
Programs and support for employee health and wellbeing
Comprehensive benefits package
Potential eligibility for bonus compensation
Potential eligibility for stock award program
50% travel opportunity/requirement