Technical Support Engineer III – MDP/ALD

Applied Materials

. Provide remote and on-site technical support to FSO personnel for highly complex equipment malfunctions, on-wafer issues, and performance enhancement programs .

Posted 10/30/2026full-timeRemote • TaiwanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex semiconductor equipment issues, providing technical support, and collaborating with engineering teams. Proficient in managing escalations, coaching personnel, and developing innovative solutions to enhance product performance.

Highest-signal resume keywords

Applied Materials Endura Products ExperienceSemiconductor Fab ExperienceAdvanced Troubleshooting MethodologiesTechnical Support and CoachingMicrosoft Apps and SAP Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting MethodologiesRoot Cause AnalysisPerformance Enhancement ProgramsTechnical DocumentationProduct Specialization in MDP, MPKG, ALDNPI Development SupportDesign for Service/Install ProjectsTechnical Escalation ManagementAction Plan DevelopmentField Issue Resolution

Soft Skills

Excellent Interpersonal SkillsStrong Organizational SkillsTime Management SkillsAbility to Handle Stressful SituationsConsensus Building

Tools & Technologies

Microsoft AppsSAPVSPIARK

Industry Keywords

Technical SupportSemiconductor IndustryEquipment MalfunctionsField SupportCustomer Collaboration

About the role

Key responsibilities & impact

Provide remote and on-site technical support to FSO personnel for highly complex equipment malfunctions, on-wafer issues, and performance enhancement programs
Use advanced troubleshooting methodologies to establish success criteria, develop action plans, analyze findings, and perform root cause analysis
Support FSO repair activities through escalation closure
Support multiple technical escalations with focus on time to resolution and quality
Attend customer field issue meetings with FSO and collaborate with BU engineers
Recommend best practices to improve products, processes, or services
Publish technical lessons learned, troubleshooting guides, and technical papers
Provide on-site coaching to FSO personnel
Provide Alpha and Beta Site support
Support NPI development early in the product lifecycle and at key customer sites
Support BU Design for Service/Install projects
Create or collaborate on innovative advanced troubleshooting tools
Coach less-experienced colleagues and potentially lead small projects
Explain difficult or sensitive information, build consensus, and manage difficult situations in stressful environments

Requirements

What you’ll need

Bachelor’s degree or equivalent in a technical field
Minimum 5 years of experience with Applied Materials Endura products
Minimum 5 years of semiconductor fab experience
Product specialization in MDP, MPKG, and ALD hardware and associated software and systems
Ability to work independently and as part of a team
Strong organizational and time management skills
Excellent interpersonal and communication skills
Ability to handle stressful situations and effectively manage difficult problems
Familiarity with Microsoft Apps and internal tools such as SAP, VSPI, and ARK
English language proficiency, written and verbal
Willingness to travel; generally 25% of the time and potentially up to 50%
Ability to work Monday–Friday, 8 hours per day

Benefits

Comp & perks

Supportive work culture encouraging learning, development, and career growth
Employee health and wellbeing programs and support
Personal and professional growth support
Equal opportunity employment