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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and operations, with a strong focus on managing and troubleshooting macOS, Windows, and Linux environments. Proficient in device management, network configuration, and IT security practices, ensuring efficient onboarding and offboarding processes.
Highest-signal resume keywords
IT Support ExperienceMDM AdministrationNetwork TroubleshootingDevice ManagementSaaS Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MacOS SupportWindows SupportLinux AdministrationNetwork ConfigurationMDM ToolsGoogle Workspace AdministrationMicrosoft 365 AdministrationBasic ScriptingWi-Fi ManagementIT Security Practices
Soft Skills
Clear CommunicationAttention to DetailProactive MindsetPatienceProblem-Solving
Tools & Technologies
JamfKandjiMosyleMicrosoft IntuneApple Business ManagerOktaJumpCloudMicrosoft Entra ID
Industry Keywords
IT OperationsDevice EnrollmentUser Account AdministrationAccess PermissionsEndpoint SecurityVPN AccessTCP/IPDNSDHCPFirewall Rules
Tech Stack
Tools & technologiesDNSJamfLinuxMacOSPythonTCP/IP
About the role
Key responsibilities & impact- Provide day-to-day IT support for hardware, software, account access, and connectivity issues across macOS, Windows, and Linux
- Set up and maintain employee and office technology devices, including laptops, workstations, mobile devices, peripherals, printers, scanners, displays, and meeting room equipment
- Administer MDM, including device enrollment, configuration profiles, application deployment, updates, and device security policies
- Manage IT onboarding and offboarding, including device preparation, account provisioning, access changes, and equipment returns
- Administer workplace applications and SaaS tools, including user accounts, permissions, and licenses
- Manage and troubleshoot office Wi-Fi, VPN access, network equipment, internet connectivity, meeting room, and video conferencing systems
- Coordinate with service providers when needed
- Maintain IT equipment and software license inventory; coordinate purchasing, repairs, warranties, and replacements
- Apply IT security practices including MFA, disk encryption, endpoint protection, and timely access removal
- Document common issues and solutions, maintain setup guides, and help employees use company tools
- Identify recurring issues and improve IT workflows through standardization and automation
Requirements
What you’ll need- 4+ years of hands-on experience in IT support, IT operations, or a similar role
- Experience setting up, supporting, and troubleshooting macOS, Windows, and Linux devices, mobile devices, printers, scanners, and meeting room systems
- Working knowledge of Linux administration, including package management, user accounts and permissions, services, system logs, and command-line troubleshooting
- Experience administering Google Workspace, Microsoft 365, or similar workplace platforms
- Familiarity with employee onboarding and offboarding, user account administration, and access permissions
- Hands-on experience configuring and troubleshooting office networks and VPNs
- Solid understanding of Wi-Fi, TCP/IP, DNS, DHCP, and firewall rules
- Hands-on experience with MDM tools such as Jamf, Kandji, Mosyle, or Microsoft Intune
- Familiarity with device management and endpoint security practices, including software updates, encryption, and access controls
- Strong troubleshooting skills and ability to prioritize requests and follow issues through to resolution
- Clear communication skills, patience, and a helpful approach to supporting colleagues with different levels of technical knowledge
- Proactive mindset, attention to detail, and willingness to take ownership of everyday IT operations
- Ability to read technical documentation and communicate with vendors in English
- Familiarity with Apple Business Manager and automated device enrollment
- Experience with SSO and identity platforms such as Okta, JumpCloud, or Microsoft Entra ID
- Basic scripting skills in Bash, PowerShell, or Python
- Experience supporting a technology company or a growing hybrid team
Benefits
Comp & perks- Private health insurance
- Meal support
- Commute support
- Relocation support
- Flexible working options
- Competitive compensation
- Opportunities to lead projects and shape technical decisions
- Opportunities for rapid growth