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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing operational processes, governance, and compliance while leading cross-functional projects. Proficient in developing policies, managing software platforms, and providing mentorship to enhance operational efficiency.
Highest-signal resume keywords
Operations ManagementProject Management Professional (PMP)Business Process ImprovementCompliance ManagementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DocumentationWorkflow ManagementRisk ManagementMetrics DevelopmentSoftware Administration
Soft Skills
CommunicationMentorshipStakeholder Engagement
Certifications & Qualifications
Project Management Professional (PMP)PMI Agile Certified Practitioner (PMI-ACP)Lean Six Sigma Green BeltCertified ScrumMaster (CSM)Prosci/ACMP Change Management Certification
Industry Keywords
Operational ProcessesGovernanceCompliance WorkflowsVendor ManagementService Quality
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Oversee the daily operation, governance, and continuous improvement of assigned operational processes and software platforms across business units.
- Establish process standards, ownership, controls, documentation, and service expectations for assigned operational workflows.
- Lead cross-functional operational projects and initiatives from scoping and planning through implementation, adoption, and post-implementation review.
- Manage legal, licensing, and related compliance workflows to support timely, accurate, and documented completion of requirements.
- Administer assigned software platforms, including business requirements, configuration coordination, testing, issue resolution, access governance, and enhancement prioritization.
- Draft, maintain, communicate, and enforce policies, procedures, and operating standards within the role's area of responsibility.
- Monitor operational, compliance, vendor, and reputational risks; recommend controls and coordinate corrective actions with appropriate stakeholders.
- Partner with business unit leaders and subject matter experts to align processes, resolve cross-functional issues, and support consistent execution.
- Develop metrics and reporting to evaluate process performance, control effectiveness, service quality, and improvement opportunities.
- Serve as a liaison to executive leadership by presenting operational priorities, risks, decisions, recommendations, and progress updates.
- Maintain audit-ready process and system documentation and support internal reviews, external requests, and remediation activities.
- Provide process guidance, training, knowledge sharing, and mentorship to junior staff and stakeholders.
Requirements
What you’ll need- Bachelor's degree required; MBA or relevant professional certification preferred.
- Five or more years of progressively responsible operations experience, including ownership of cross-functional processes, systems, or programs.
- Experience leading operational projects and partnering with stakeholders across multiple business units.
- Experience administering business applications and managing workflow, governance, compliance, legal, licensing, risk, or vendor-management processes.
- Demonstrated ability to develop policies, define controls, document processes, analyze operational information, and communicate recommendations to senior and executive stakeholders.
- Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), Lean Six Sigma Green Belt, Certified ScrumMaster (CSM), or Prosci/ACMP change management certification preferred
Benefits
Comp & perks- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave – coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
- Competitive compensation
- Industry-leading benefits
- Flexible work environment to enjoy work/life balance
- Continuous learning and advancement opportunities