ServiceNow Technical Project Manager

Aptive Resources

. Lead ServiceNow enhancements, sustainment, integrations, and reporting for the VA EHRM program and CPMO Data Analytics and Insights team .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow enhancements, technical project management, and Agile methodologies, with a strong focus on stakeholder engagement and cross-functional delivery in a regulated environment. Proficient in translating business needs into functional designs and managing reporting requirements and KPIs.

Highest-signal resume keywords

ServiceNow ImplementationAgile Project ManagementCross-Functional CoordinationJira ProficiencyREST API Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationWorkflow AutomationData ModelsAccess ControlsReporting RequirementsBacklog RefinementQA/UAT CoordinationTechnical DocumentationPerformance AnalyticsChange Control

Soft Skills

FacilitationProblem-SolvingWritten CommunicationExecutive Briefing

Tools & Technologies

JiraAzure DevOpsServiceNow AgileConfluenceSharePointMicrosoft Office

Industry Keywords

Enterprise IT DeliveryTechnical Project ManagementHealthcare ITRegulated EnvironmentVA EHRM Program

Tech Stack

Tools & technologies

AzureServiceNow

About the role

Key responsibilities & impact

Lead ServiceNow enhancements, sustainment, integrations, and reporting for the VA EHRM program and CPMO Data Analytics and Insights team
Maintain roadmaps, project plans, capacity forecasts, milestones, and risk, issue, and dependency logs
Partner with technical leads and Scrum Masters on PI planning, Agile coaching, sprint commitments, and multi-sprint release sequencing
Facilitate stakeholder workshops and translate business, operational, and policy needs into process maps, functional designs, Jira epics, stories, and acceptance criteria
Maintain traceability and obtain government and Change Control Board approvals before committing scope
Guide low-code/no-code configuration of request forms, approval workflows, self-service capabilities, notifications, dashboards, and integrations
Coordinate technical designs, estimates, data models, platform impacts, and dependencies across configuration and custom development
Lead improvements to EHRM Request workflows, Informatics Patient Safety and Health Services forms, and VistA/CPRS request processes
Coordinate API requirements, architecture reviews, service-account provisioning, access approvals, development, testing, and documentation
Manage ServiceNow-native reports, dashboards, KPIs, and Performance Analytics enhancements
Coordinate QA, UAT, regression testing, defect triage, release documentation, deployment readiness, and post-release validation
Coordinate maintenance, user and assignment-group updates, routing changes, support requests, site readiness, training, communications, and go-live support
Coordinate VA OIT architecture, security, change, and deployment reviews
Translate policy requirements into platform controls, including role-based access and identity governance
Maintain decision records and technical documentation; brief government leaders on delivery, risks, and decisions

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Management, Computer Science, Information Systems, Engineering, Healthcare IT, Project Management, or a related discipline; equivalent education and experience may be considered where permitted by the applicable labor category, contract, and customer requirements
At least 5 years in enterprise IT delivery, technical project management, business analysis, or Agile team leadership
At least 3 years supporting ServiceNow implementation, enhancement, or sustainment
Experience coordinating cross-functional delivery and leading requirements, backlog, or release activities
Practical experience with ServiceNow functional solution design and configuration, request and incident lifecycles, workflow automation, self-service capabilities, data models, and access controls
Working knowledge of integrations and REST APIs
Experience leading requirements definition, backlog refinement, development coordination, QA/UAT, deployment, stabilization, and ongoing support
Proficiency with Jira and Agile/Scrum delivery, including team coaching, story development, acceptance criteria, sprint reviews, and release planning
Experience using Azure DevOps, ServiceNow Agile, Confluence, SharePoint, and Microsoft Office
Ability to translate business questions into reporting requirements and measurable KPIs, assess data quality and dashboard accuracy, and manage dependencies between ServiceNow-native reporting and external analytics teams
Experience coordinating technology delivery in a regulated environment
Strong facilitation, problem-solving, written communication, and executive briefing skills
U.S. citizenship
Ability to obtain and maintain required VA suitability and system access, including Public Trust requirements
Physical ability to sit for extended periods, use a computer keyboard and mouse, communicate verbally and in writing, and occasionally stand, walk, bend, or lift up to 15 pounds

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
Talent Community notifications about new job opportunities, company news, and upcoming career events