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Aqilea (formerly Soltia)

Senior IT Security

Aqilea (formerly Soltia)

. Manage and resolve Cloudflare WAF-related incidents, service requests, and change requests through ServiceNow .

Posted 9/18/2026contractRemote • SwedenSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing Cloudflare WAF incidents and change requests, with strong troubleshooting capabilities in DNS, SSL/TLS, and application security. Proficient in utilizing ServiceNow for incident management and ensuring compliance with security standards.

Highest-signal resume keywords
Cloudflare WAF ManagementServiceNow Incident ManagementDNS TroubleshootingSSL/TLS ConfigurationDDoS Protection

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Cloudflare WAFServiceNowDNS ResolutionSSL/TLSHTTP/S AnalysisLoad BalancingApplication SecurityCloudflare TunnelsDDoS MitigationBot Management
Soft Skills
Problem SolvingCollaborationCommunication
Tools & Technologies
ServiceNowCloudflareAzureAWS
Industry Keywords
Incident ManagementChange ManagementSecurity ComplianceOperational ReportingRisk Assessment

Tech Stack

Tools & technologies
AWSAzureDNSServiceNow

About the role

Key responsibilities & impact
  • Manage and resolve Cloudflare WAF-related incidents, service requests, and change requests through ServiceNow
  • Handle daily operational tickets within defined SLA targets
  • Perform root cause analysis for security incidents and application access issues
  • Coordinate with Application, Infrastructure, Network, and Security teams for issue resolution
  • Participate in major incident calls and provide technical support during outages
  • Monitor Cloudflare security events, alerts, and dashboards
  • Investigate and troubleshoot blocked traffic, false positives, and application functionality issues
  • Fine-tune Cloudflare Managed Rules, Custom Rules, Rate Limiting Rules, and Bot Protection policies
  • Review WAF logs and security analytics to identify threats and recommend improvements
  • Support onboarding and offboarding of applications to Cloudflare
  • Implement approved changes through ServiceNow change management processes
  • Deploy and validate WAF policy updates, ACL changes, SSL certificate modifications, and DNS updates
  • Perform pre-production and post-implementation validation
  • Support planned maintenance and production cutovers
  • Troubleshoot application connectivity, DNS resolution, SSL/TLS certificate, and Cloudflare Tunnel issues
  • Analyze HTTP/S traffic, network traces, and Cloudflare logs for problem resolution
  • Create and manage WAF rules, firewall policies, IP lists, rate limits, and bot mitigation controls
  • Support DDoS protection configurations and attack mitigation activities
  • Implement security baselines and approved exception requests
  • Ensure Cloudflare configurations comply with organizational security standards
  • Monitor service health and security posture of protected applications
  • Prepare weekly and monthly operational reports
  • Track onboarding status, incidents, change success rates, and attack mitigation metrics
  • Maintain operational dashboards and KPI reporting
  • Maintain operational runbooks, SOPs, and knowledge base articles
  • Update architecture diagrams and support documentation
  • Participate in security reviews, audits, and compliance activities
  • Support risk assessments and security exception processes

Requirements

What you’ll need
  • Strong knowledge in Cloudflare WAF
  • Hands-on experience with ServiceNow Incident, Request, Problem, and Change Management
  • Experience supporting Cloudflare WAF in a 24x7 enterprise environment
  • Strong troubleshooting skills for DNS, SSL/TLS, HTTP/S, Load Balancing, and Application Security
  • Familiarity with Cloudflare WAF, DDoS, Bot Management, Zero Trust, and Cloudflare Tunnels
  • Experience working with Azure, AWS, on prem, and enterprise application environments
  • English language required
  • Security clearance not required

Benefits

Comp & perks
  • Extension option: Yes
  • 100% scope
  • 100% remote work