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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing tier 1 and 2 support for Azure Virtual Desktop and SQL databases, with strong capabilities in troubleshooting, documentation, and CI/CD processes. Proficient in collaborating with cross-functional teams to enhance system reliability and performance.
Highest-signal resume keywords
Azure Virtual Desktop (AVD)SQL TroubleshootingCI/CD Tools (Octopus Deploy)Technical Problem SolvingDocumentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportSQL DatabasesCloud MigrationsApplication AutomationIncident ReportingDisaster RecoveryLog AnalysisVirtual Application DeliveryEnvironment UpgradesTroubleshooting
Soft Skills
CommunicationAdaptabilityEmpathyCollaborationPatience
Tools & Technologies
Octopus DeployIISActive DirectoryFile ServersDomain ControllersAPI Servers
Industry Keywords
Technical SupportSystems RoleDeployment PipelinesSupport TasksCloud Services
Tech Stack
Tools & technologiesAzureCloudSQL
About the role
Key responsibilities & impact- Provide tier 1 and 2 support across Azure Virtual Desktop, SQL databases, MSIX app streaming, and related Microsoft services
- Support cloud migrations and environment upgrades through testing, documentation, and troubleshooting
- Respond to tickets involving password resets, printing issues, environment access, SQL errors, and plug-in failures
- Troubleshoot, resolve, communicate, and escalate technical issues according to priority
- Assist with CI/CD pipelines, primarily using Octopus Deploy
- Help automate application updates and patching processes
- Support IIS, Active Directory, File Servers, Domain Controllers, and API Servers
- Assist with database backups, restores, and disaster recovery
- Log incident reports, resolution steps, and system notes in the internal ticketing system
- Improve documentation, streamline support tasks, and share knowledge with peers
- Collaborate with Infrastructure, Development, and Product teams to improve reliability, performance, and security
Requirements
What you’ll need- Professional experience in a technical support or systems role
- Knowledge of Azure Virtual Desktop (AVD)
- Knowledge of SQL troubleshooting
- Knowledge of virtual application delivery
- Experience using CI/CD tools such as Octopus Deploy or similar
- Understanding of deployment pipelines
- Ability to analyze logs and trace issues across interconnected systems
- Ability to troubleshoot and solve technical problems with urgency and creativity
- Ability to explain technical issues clearly to non-technical stakeholders
- Professional, adaptable, patient, and empathetic communication style
- Thorough documentation skills
- Ability to balance independence with collaboration in a fast-paced environment
Benefits
Comp & perks- Fully remote work arrangement
- Direct mentorship from seasoned leaders
- Career development and growth opportunities across Emphasys and Aquila
- Collaborative culture and knowledge sharing
- Autonomy to be creative and curious
- Virtual interview process
- Equal employment opportunity and disability accommodations available on request