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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing tier 1 and 2 support for Azure Virtual Desktop and SQL databases, with strong capabilities in troubleshooting, documentation, and CI/CD pipeline management using Octopus Deploy. Exhibits effective communication skills to convey technical issues to non-technical stakeholders while collaborating with cross-functional teams.
Highest-signal resume keywords
Azure Virtual Desktop SupportSQL TroubleshootingCI/CD Pipeline ManagementTechnical Problem SolvingDocumentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQL DatabasesAzure Virtual DesktopCI/CD ToolsOctopus DeployTroubleshootingApplication AutomationDisaster RecoveryIncident ReportingLog AnalysisVirtual Application Delivery
Soft Skills
Effective CommunicationAdaptabilityEmpathyCollaborationProblem Solving
Tools & Technologies
IISActive DirectoryFile ServersDomain ControllersAPI Servers
Industry Keywords
Technical SupportCloud MigrationsEnvironment UpgradesTicketing SystemSupport Teams
Tech Stack
Tools & technologiesAzureCloudSQL
About the role
Key responsibilities & impact- Provide tier 1 and 2 support across Azure Virtual Desktop, SQL databases, MSIX app streaming, and related Microsoft services
- Support cloud migrations and environment upgrades through testing, documentation, and troubleshooting
- Respond to tickets involving password resets, printing issues, environment access, SQL errors, and plug-in failures
- Troubleshoot, resolve, communicate, and escalate technical issues according to priority
- Assist with CI/CD pipeline management, primarily using Octopus Deploy
- Help automate application updates and patching processes
- Support IIS, Active Directory, File Servers, Domain Controllers, and API Servers
- Assist with database backups, restores, and disaster recovery
- Log incident reports, resolution steps, and system notes in the internal ticketing system
- Improve documentation, streamline support tasks, and share knowledge with peers
- Collaborate with Infrastructure, Development, Product, and support teams
- Report to the Technical Operations Manager
Requirements
What you’ll need- Professional experience in a technical support or systems role
- Knowledge of Azure Virtual Desktop
- Knowledge of SQL troubleshooting
- Knowledge of virtual application delivery
- Experience with CI/CD tools such as Octopus Deploy or similar
- Understanding of deployment pipelines
- Ability to analyze logs and trace issues across interconnected systems
- Ability to troubleshoot and solve technical problems with urgency and creativity
- Ability to explain technical issues clearly to non-technical stakeholders
- Professional, adaptable, patient, and empathetic communication style
- Ability to document resolutions thoroughly
- Ability to work independently and collaboratively in a fast-paced environment
- Candidates with 70% of the qualifications are encouraged to apply
Benefits
Comp & perks- Direct mentorship from seasoned leaders
- Career development support across Emphasys and the larger Aquila team
- Collaborative culture with teaching prioritized
- Fully remote work arrangement
- Opportunity to deepen expertise in modern cloud platforms and deployment tools
- Hands-on experience across virtual desktops, SQL databases, and application deployment pipelines
- Autonomy to be creative and curious
- Virtual interview process