Customer Success Manager

Aras Corporation

. Guide customers through successful onboarding and adoption of Aras Innovator .

Posted 10/14/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and technical account management, with a strong focus on PLM and engineering design methodologies. Proven ability to enhance customer experience through effective communication, relationship-building, and cross-functional collaboration.

Highest-signal resume keywords

Customer Success ManagementPLM ExpertiseTechnical Account ManagementProblem Solving SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PLMCADEngineering Design MethodologiesTechnical AcumenPerformance BenchmarkingHealth ChecksSolution ConsultingEnterprise Software ImplementationEscalation ManagementOnboarding

Soft Skills

Excellent CommunicationRelationship-BuildingIndependent WorkCollaborationCoaching

Tools & Technologies

Aras InnovatorInternal ToolsTemplatesProcesses

Industry Keywords

Enterprise SoftwareProduct DevelopmentGlobal TeamsStrategic Growth Initiatives

About the role

Key responsibilities & impact

Guide customers through successful onboarding and adoption of Aras Innovator
Provide best practice coaching on PLM and Aras Innovator usage
Conduct periodic health checks and performance benchmarks
Lead Get Well Plans and coordinate with support teams to resolve technical issues
Collaborate with Sales to identify and nurture renewal and upsell opportunities
Act as a liaison across Product, Engineering, and Support teams
Contribute to internal tools, templates, and processes that enhance the customer experience
Support large, multi-level enterprise subscribers and strategic growth initiatives

Requirements

What you’ll need

5-7+ years of experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software
Strong understanding of PLM, CAD, or engineering design methodologies
Strong technical acumen and problem solving skills
Familiarity with CAD tools and engineering design principles
Excellent communication and relationship-building skills
Skilled in managing escalations and coordinating cross-functional resolutions
Comfortable working independently and in fast-paced, collaborative environments
Willingness to travel up to 25%
Background in engineering, product development, or enterprise software implementation preferred
Experience working with global teams and enterprise customers preferred
Applicants must be authorized to work in the United States

Benefits

Comp & perks

Flexible paid time off
Company-paid holidays
Dedicated Global Wellness Day
401(k) plan with company match
Medical, dental, and vision insurance with high premium contributions and deductible reimbursement
Company-paid life insurance
Short- and long-term disability coverage
Bonus eligibility