Senior Manager, Fulfillment and Merchandising

ARB Interactive

. Own the end-to-end redemption pipeline, including order intake, vendor routing, shipping, tracking, delivery, and exceptions .

Posted 10/14/2026part-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in e-commerce operations and fulfillment management, with a strong focus on vendor relationships, process improvement, and team leadership. Proficient in catalog management, negotiation, and data integration to optimize operational efficiency.

Highest-signal resume keywords

E-Commerce Operations ManagementVendor Relationship ManagementCatalog ManagementProcess ImprovementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fulfillment ManagementVendor NegotiationSLA ManagementData IntegrationProcess DesignSQLProcurementMerchandisingDashboard ProficiencySpreadsheet Proficiency

Soft Skills

Cross-Functional CollaborationProblem SolvingCommunicationLeadership

Tools & Technologies

CRM SystemsVendor APIs

Industry Keywords

Collectibles MarketplaceE-Commerce3PLDrop-ShipMarketplace OperationsSocial Gaming Products

Tech Stack

Tools & technologies

FlashSQL

About the role

Key responsibilities & impact

Own the end-to-end redemption pipeline, including order intake, vendor routing, shipping, tracking, delivery, and exceptions
Manage fulfillment vendors against SLAs using a weekly vendor scorecard
Own fulfillment playbooks, macros, and escalation paths used by Customer Support
Partner with Customer Support leadership to reduce fulfillment ticket volume at the root cause
Build processes for out-of-stock items, vendor rejections, lost or damaged shipments, address problems, and substitutions
Partner with Risk on redemption review
Work with Finance to reconcile vendor invoices, reserves, and monthly fulfillment costs
Maintain proactive shipping and delivery communication in product and CRM
Own the Boxes catalog, including products offered, box placement, and catalog variety
Find and source new items and categories, including sports cards
Source, evaluate, negotiate with, and onboard fulfillment vendors
Partner with Product on item values, rarity tiers, and value bands
Own vendor and pricing data integrations with Engineering
Monitor trends, catalog health, pricing drift, sourcing risk, and vendor fill issues
Design scalable processes for vendor onboarding, item sourcing, and catalog refresh
Establish decision rights with Product and Customer Support
Build and lead a lean team as volume scales
Publish weekly leadership reports covering fulfillment KPIs, vendor performance, catalog changes, and top issues
Set operating rhythms with Customer Support, Product, Engineering, Risk, and Finance

Requirements

What you’ll need

6+ years in e-commerce operations, fulfillment, marketplace operations, or merchandising
2+ years leading people or leading work across teams without direct authority
Hands-on merchandising or catalog management experience
Experience running 3PL, drop-ship, or vendor relationships against SLAs
Experience negotiating vendor terms and SLAs
Systems-oriented approach to process improvement
Comfortable working in spreadsheets and dashboards
SQL is a plus
Procurement experience preferred
Technical ability to scope vendor APIs or data feeds with engineers preferred
Deep knowledge of trading cards or collectibles preferred
Experience at a collectibles marketplace, mystery box, or flash-sale e-commerce company preferred
Background in Social+ gaming products preferred
Experience at a fast-growing startup or scaling organization preferred
Legally authorized to work in the location where the position is based
Must disclose whether employment sponsorship will be required

Benefits

Comp & perks

Remote work from anywhere in the US
Equal employment opportunity
Diverse and inclusive workplace
AI-assisted recruitment process with accommodation requests available