ABA Outreach, Intake Specialist

Arc Partnership

. Support the MPG ABA Leadership team by converting new patient inquiries into active cases .

Posted 10/23/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ABA services, patient intake processes, and insurance authorization management while providing exceptional patient support and maintaining accurate documentation. Proficient in utilizing EHR systems and Google Workspace to enhance operational efficiency and patient engagement.

Highest-signal resume keywords

Active BCBA CertificationBehavior Analyst Licensure in New York StateExperience in ABA ServicesProficiency in Google WorkspaceStrong Analytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ABA ServicesIntake Process ManagementInsurance AuthorizationEHR SystemsDocumentation AccuracyWorkflow ImprovementPatient EngagementEvaluation Template CreationAssessment Tool MonitoringClinical Standards Compliance

Soft Skills

Exceptional Communication SkillsCustomer Service SkillsAttention to DetailTime ManagementOrganizational Skills

Tools & Technologies

Google WorkspaceProviderPointEHR Systems

Certifications & Qualifications

Active BCBA CertificationBehavior Analyst Licensure in New York State

Industry Keywords

ABA OperationsClinical EnvironmentPatient SupportReferral ConversionCommunity Outreach

About the role

Key responsibilities & impact

Support the MPG ABA Leadership team by converting new patient inquiries into active cases
Support clients throughout the intake and authorization process
Troubleshoot intake, scheduling, billing, and general clinical operations issues with leadership, intake, operations, and administrative teams
Contact all new ABA inquiries within 24 hours and follow up via email, phone, and text as needed
Assist patients with intake paperwork and ensure documentation is complete, accurate, and properly filed
Provide prompt, professional, and compassionate patient support
Make reminder calls to support engagement, conversions, and participation
Oversee the insurance coordinator’s benefits reports and family follow-ups
Complete and track initial and ongoing out-of-network insurance authorizations
Document intake steps in designated trackers and systems
Enter new patients accurately into ProviderPoint or other designated EHR systems
Create and maintain ABA evaluation templates aligned with service-line needs, payer requirements, and clinical standards
Review and approve ABA evaluations before finalization
Monitor assessment tools and industry best practices
Improve ABA and evaluation workflows to enhance clinical quality and operational efficiency
Educate current and prospective patients about MPG’s ABA services
Conduct outreach through in-person and virtual events, telephone, email, and other approved methods
Build relationships with physicians, therapists, and community referral sources
Document leads, outreach activities, follow-ups, and outcomes
Collaborate with leadership and intake teams to improve patient engagement and referral conversion
Attend community and networking outreach events, including required team onsite events

Requirements

What you’ll need

Active BCBA certification through the Behavior Analyst Certification Board
Active, unrestricted licensure as a Behavior Analyst in New York State
3–5 years' experience in providing and supervising ABA services
Minimum of two years’ experience in a clinical, hospitality, or customer service environment
Experience in ABA operations preferred but not required
Experience and proficiency in Google Workspace (Docs, Sheets, Slides, etc.) and EHR systems such as ProviderPoint
Excellent attention to detail, time management, and organizational skills
Exceptional written and verbal communication and interpersonal skills
Strong analytical and problem-solving skills
Strong work ethic; self-motivated and proactive
Exceptional customer service skills and ability to manage customer experience
Detail-oriented and extremely responsive
Ability to thrive in a fast-paced environment with dynamic and fluid business needs

Benefits

Comp & perks

20% annual bonus opportunity
401(k) retirement plan with employer match up to 4%
Comprehensive medical, dental, and vision insurance for employees and eligible dependents
HSA with employer contribution
FSA options for healthcare and dependent care expenses
Employer-paid life insurance and AD&D coverage
Employee Assistance Program (EAP) with confidential mental health and life support resources
Generous paid time off
8 paid holidays
Paid bi-weekly