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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Credit Management, Customer Account Management, and financial documentation processes, with a strong focus on accuracy and process improvement. Proficient in ERP systems and Microsoft applications, ensuring effective communication and analytical problem-solving skills.
Highest-signal resume keywords
Credit ManagementCustomer Account ManagementERP SystemsMicrosoft ExcelAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit EvaluationsFinancial Document PreparationCash Receipts ProcessingDebt Collection ActivitiesReceipt ReconciliationDunning ProceduresCredit Note ApprovalsData AccuracyBilling Information ManagementProcess Improvement
Soft Skills
Effective CommunicationAttention to DetailProblem-SolvingInterpersonal SkillsTeam Player
Tools & Technologies
ERP SystemsMicrosoft ExcelMicrosoft OutlookMicrosoft WordDun & Bradstreet
Industry Keywords
Financial StandingClient Data ManagementOperational RisksStandardizationFlexible Hours
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Conduct credit evaluations for new and reactivated clients, assessing financial and legal standing
- Perform dunning and debt collection activities through proactive email and phone communication with assigned clients
- Prepare and maintain financial documents including daily cash receipts forecasts, demand letters, and statements of account
- Maintain and update bad debtor lists, invoicing requirement sheets, and receipt records
- Monitor and follow up on signed documentation
- Evaluate and process credit note approvals
- Process and reconcile cash receipts, including refunds, netting, write-offs, and adjustments
- Generate and review applied receipt journals and receipts summaries
- Ensure accuracy of client data and billing information in ERP and related systems
- Escalate issues and communicate operational risks or delays to the Team Manager
- Recommend areas for standardization and process improvement
Requirements
What you’ll need- Bachelor’s/College Degree in Accountancy or any related field in Finance
- Minimum of 2 to 3 years of relevant working experience in end-to-end Customer Account Management
- Basic knowledge in Credit Management and score tools such as Dun & Bradstreet is an advantage
- Experience in ERP systems is preferred
- Proficiency in Microsoft applications (Excel, Outlook, and Word) is required
- Result oriented and attention to details
- Communicate effectively both verbal and written
- Strong analytical and problem-solving skills
- Proactive with good interpersonal skills and a committed team player
- Can work on flexible hours to meet changing work environment and to meet tight deadlines
Benefits
Comp & perks- Opportunity to build a career path using a skills-based approach
- Meaningful work delivering sustainable solutions for a more prosperous planet
- Equality, diversity, inclusion and belonging commitment
- Support to achieve career ambitions
- Hybrid work arrangement