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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in enterprise software platforms and technology services, with a focus on platform administration, governance, and continuous improvement. Proven ability to collaborate with cross-functional teams and manage stakeholder relationships to drive operational performance and user satisfaction.
Highest-signal resume keywords
Enterprise Software Platform SupportPlatform Administration and ConfigurationProject Management SkillsAnalytical and Problem-Solving SkillsIT Service Management Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Platform CapabilitiesIntegrationsRoot-Cause AnalysisSustainable Solution ImplementationKnowledge ManagementOperational Best PracticesChange ManagementIncident ManagementProblem ManagementRelease Management
Soft Skills
Interpersonal SkillsCommunication SkillsCustomer FocusIndependent Problem SolvingCollaboration
Certifications & Qualifications
Project Management CertificationIT Service Management CertificationCloud Technologies CertificationVendor-Specific Software Certifications
Industry Keywords
Complex Global OrganizationsTechnical AdvisorBusiness Stakeholder RelationshipsContinuous ComplianceBest Practices
Tech Stack
Tools & technologiesCloudITSM
About the role
Key responsibilities & impact- Provide tactical advisory to ensure the business gets the best value from its portfolio of services and applications
- Act as a platform technical and functional advisor
- Provide consultancy support and share best practices across global business teams
- Represent Arcadis technology colleagues in meetings with vendor enterprise teams
- Collaborate with Arcadis operational teams on adoption, pursuits and project delivery
- Help administer, maintain and enable leverage of project data within common data environments, including effective use of AI
- Create and support knowledge base articles to maintain platform knowledge
- Drive adoption of the best-suited applications and platforms for given tasks
- Manage and renegotiate contracts where applicable
- Support resolution of escalations, feedback and communications
- Act as business partner for designated services
- Collaborate with enabling functions to ensure continuous compliance with Arcadis policies
- Share accountability for business stakeholder and vendor relationships
- Contribute knowledge and best practices across teams within the tower
Requirements
What you’ll need- Strong experience supporting enterprise software platforms, engineering applications or technology services in complex global organizations
- Good technical knowledge of assigned software platforms, applications and technology portfolios, including platform capabilities, integrations and business requirements
- Ability to independently solve technical and operational problems using logical, structured and methodical approaches
- Experience with platform administration, configuration, maintenance and continuous improvement
- Strong analytical and problem-solving skills, including root-cause analysis and sustainable solution implementation
- Experience collaborating with business stakeholders, technical teams and external vendors
- Good interpersonal and communication skills for global, cross-functional and matrixed teams
- Ability to work independently, manage multiple priorities and deliver within service levels and project timelines
- Demonstrated project management skills for small to medium-sized projects or platform initiatives
- Experience with platform governance, documentation, knowledge management and operational best practices
- Working knowledge of IT service management, change management, incident, problem and release management
- Strong customer focus and ability to deliver technology solutions that improve operational performance and user satisfaction
- Degree level education in Information Technology, Computer Science, Engineering or another relevant discipline, or equivalent practical experience
- Relevant certifications in project management, IT service management, cloud technologies or vendor-specific software platforms are desirable
Benefits
Comp & perks- Skills-based career development approach
- Meaningful work delivering sustainable solutions
- Equality, diversity, inclusion and belonging commitment
- Supportive workplace culture
- Opportunity to contribute to a lasting legacy