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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in platform-specific technology, IT architecture, and automation while effectively managing stakeholder communication and ensuring compliance with industry standards. Proficient in supporting software applications and technology services, with a strong focus on continuous process improvement and technical documentation.
Highest-signal resume keywords
Technical Knowledge Of Software PlatformsExperience Supporting Software ApplicationsUnderstanding Of Automation And ScriptingKnowledge Of Software Licensing MethodologiesDegree In Information Technology Or Related Field
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLC#PythonAPIsSoftware DeploymentApplication Lifecycle ManagementTechnical DocumentationKnowledge ArticlesAutomationScripting
Soft Skills
Strong Interpersonal SkillsCommunication SkillsAttention To DetailAbility To Work IndependentlyCollaboration
Tools & Technologies
ForgeSentinelRLMFlexLMFlexNetCodeMeterAppstoreLicense ServersThird-Line RequestsSupport Levels 1 And 2
Certifications & Qualifications
Relevant Technical Certifications
Industry Keywords
Enterprise Technology EnvironmentsComplianceIndustry StandardsTechnical GuidanceContinuous Process Improvement
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Act as a platform-agnostic technical advisor and provide guidance supporting business and technical objectives
- Work with cross-functional teams to understand technical requirements and contribute to solutions
- Provide technical guidance and subject matter expertise to business and platform teams
- Help administer and maintain license servers, Appstore and third-line requests
- Create and maintain specialty-specific knowledge base articles and monitor adherence and usage within support levels 1 and 2
- Provide expertise in platform-specific technology, IT architecture, automation, citizen development, SQL and AR/VR visualization
- Support requirements gathering, testing, deployment, ongoing maintenance and support
- Support application patches, upgrades, enhancements, version testing and Appstore software package management
- Help ensure the application estate is secure, reliable and performing optimally
- Support resolution of escalations, feedback and communications
- Ensure technical specifications align with industry best practices and Arcadis standards
- Manage stakeholder communication and contribute to continuous process improvement
- Support compliance with industry standards, regulations and security requirements
- Share knowledge and best practices across teams within the tower
- Undertake additional tasks assigned by the line manager
Requirements
What you’ll need- Good technical knowledge of software platforms, applications and technology portfolios
- Ability to independently solve routine technical issues and complete assigned tasks methodically and efficiently
- Experience supporting software applications, enterprise platforms or technology services in a structured operational or support environment
- Strong interpersonal and communication skills
- Ability to work independently and as part of a global, geographically distributed team
- Understanding of automation, scripting and software development technologies
- Experience or exposure to Forge, APIs, C#, Python or similar technologies
- Knowledge of software licensing methodologies and technologies, including Sentinel, RLM, FlexLM, FlexNet, CodeMeter or equivalent platforms
- Experience with technical documentation, knowledge articles and support procedures
- Ability to collaborate with technical specialists, vendors and business stakeholders
- Strong attention to detail
- Experience supporting software deployments, upgrades, testing or application lifecycle management processes is desirable
- Degree level education in Information Technology, Computer Science, Software Engineering or another relevant discipline, or equivalent practical experience
- Relevant technical certifications are desirable
- Experience supporting enterprise technology environments
Benefits
Comp & perks- Skills-based career development approach
- Equality, diversity, inclusion and belonging commitment
- Meaningful work delivering sustainable solutions
- Supportive workplace focused on employee empowerment
- Opportunities to contribute to knowledge and best-practice sharing