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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting Oracle Cloud Infrastructure services, with a strong focus on incident management, troubleshooting, and process optimization. Proficient in Oracle APEX, SQL/PLSQL, and database management, ensuring compliance with security and change management policies.
Highest-signal resume keywords
Oracle Cloud Application ServicesSQL/PLSQLOracle APEXIncident ManagementTroubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Oracle Cloud InfrastructureSQL/PLSQLOracle APEXDatabase ManagementIncident ResolutionAutomation ImplementationRoot Cause AnalysisService Level AgreementsChange ManagementPerformance Monitoring
Soft Skills
Analytical SkillsProblem-Solving SkillsCustomer ServiceStakeholder EngagementCollaboration
Tools & Technologies
Oracle FusionKubernetesAzure IISPythonBash ScriptingSQL ServerSSISSSRSPowerShellOCI
Industry Keywords
Global Support EnvironmentMulti-Vendor CollaborationService RequestsKnowledge TransferProcess Improvement
Tech Stack
Tools & technologiesAzureCloudKubernetesOraclePythonSQLSSIS
About the role
Key responsibilities & impact- Help ensure stable and well-performing Oracle Cloud Infrastructure services that meet business demand
- Engage proactively with Key Business Users to gather feedback, gauge satisfaction, and address issues or concerns
- Collaborate with Global System Integrations leads and project teams to ensure availability, reliability, and performance of Oracle database and middleware systems
- Collaborate with the GEA Team to deliver efficient and well-run processes
- Support and maintain front-end web applications and back-end processes according to SLAs
- Triage and resolve L1 incidents and service requests; escalate to L2/L3 with clear diagnostics and replication steps
- Check authentication requirements and logs, gather user details, and diagnose issue causality
- Investigate, prioritize, and respond to incidents, service requests, and production support tickets according to SLAs
- Collaborate on detailed root cause analysis for recurring incidents and problem tickets
- Participate in knowledge-transfer sessions and cross-training
- Identify, recommend, and implement automation and process improvements
- Maintain stable and reliable enterprise solution services
- Ensure compliance with security, privacy, and change management policies
- Support release management and CAB processes
- Provide input for automation and process optimization
- Foster knowledge sharing and team development
Requirements
What you’ll need- Minimum of 3–5 years' experience supporting infrastructure, including at least 2 years with Oracle Cloud Application services and relevant technologies such as APEX, SQL/PLSQL, and Database
- Strong analytical, troubleshooting, and problem-solving skills
- Experience working in a global, multi-vendor, and cross-functional support environment
- Strong customer service and stakeholder engagement skills
- Knowledge of Oracle and Microsoft Databases
- Knowledge of Oracle APEX
- Knowledge of SQL/PLSQL, including ORDS
- Knowledge of OCI
- Python, Oracle Fusion, Bash scripting, Kubernetes, Azure IIS, SQL Server, SSIS, SSRS, and PowerShell are secondary skills
Benefits
Comp & perks- Skills-based career development approach
- Meaningful work delivering sustainable solutions
- Equality, diversity, inclusion and belonging commitment
- Supportive workplace focused on empowering employees