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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Facilities Management and Workplace services, with a strong focus on budget management, compliance with health and safety standards, and effective team leadership. Proven ability to enhance user experience and drive operational excellence through stakeholder engagement and continuous improvement.
Highest-signal resume keywords
FM/Workplace ManagementBudget Management Over $500kIOSH Managing Safely CertificationStakeholder Relationship DevelopmentTeam Leadership and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Facilities ManagementBudget SettingVariance ManagementCompliance ManagementService Delivery ManagementAudit StandardsWorkplace Health and SafetySustainability PracticesOperational ComplianceCustomer-Facing Experience
Soft Skills
Excellent Communication SkillsPresentation SkillsIndependent Work AbilityTeam CollaborationProblem-Solving
Tools & Technologies
IT Systems for Workplace ServicesIntranet ManagementContractor Management ToolsService Delivery Platforms
Certifications & Qualifications
IOSH Managing Safely
Industry Keywords
Workplace StandardsHealth and Safety ComplianceOperational Workplace ServicesFM PracticesService Innovation
About the role
Key responsibilities & impact- Ensure workspace users receive a best-in-class experience
- Manage an internal team and/or contract management and service delivery of outsourced Workplace suppliers
- Ensure standards and KPIs are met across properties within the remit, including audits where applicable
- Support budget setting, approve costs within approval limits, and report and manage budget variances
- Interface with safety, health, environment and quality functions to meet Workplace Health and Safety and Sustainability responsibilities
- Support reviews and updates of Workplace standards
- Coordinate Workplace communications and Intranet sites
- Support workplace projects within properties as required
- Provide leadership, guidance and development to team members
- Ensure compliance with legislation, codes of practice, Arcadis standards and operational workplace services/HSE responsibilities
- Escalate and resolve portfolio-related Workplace issues
- Advise and guide Arcadis, senior teams and suppliers on FM and Workplace operational matters
- Manage the supply chain to deliver consistent service standards, financial and operational compliance, innovation and continual improvement
- Manage contractor and subcontractor compliance and service delivery, including reviewing RAMS, MS and COSHH data
- Manage property Workplace budgets, including setting budgets, reporting variances and corrective actions
- Interface with enabling functions to ensure effectiveness and efficiency
- Participate in the wider Workplace team and support development, innovation and improvement
- Deputize as required
Requirements
What you’ll need- Sound knowledge of FM/Workplace matters and practices gained through sufficient experience in a similar environment
- Minimum of five years’ experience leading FM/Workplace service
- IOSH Managing Safely (or equivalent) qualified
- Experience managing budgets in excess of $500k, including budget setting, reporting and variance management
- Fluency in written and spoken English and the local country language
- Excellent communication and presentation skills
- Ability to work independently and as part of a wider team
- Ability to develop effective stakeholder relationships
- Demonstrable experience in FM/Workplace or a similar customer-facing environment
- Sound knowledge of IT systems used in delivering Workplace services
Benefits
Comp & perks- Skills-based career development approach
- Opportunity to build a career path based on unique experience and expertise
- Meaningful work delivering sustainable solutions
- Equality, diversity, inclusion and belonging commitment
- Support to achieve career ambitions
- Hybrid work arrangement