School Success Consultant – Junior

Arco Educação

. Act as the school’s strategic partner and Arco’s primary point of contact for discussing vision, opportunities, and solutions .

Posted 9/23/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing B2B relationships and customer retention cycles, with a focus on effective communication and negotiation skills. Proficient in utilizing data to prioritize activities and enhance customer satisfaction.

Highest-signal resume keywords

B2B Relationship ManagementCustomer Retention Cycle ManagementContract Renewals and ExpansionsEffective Communication SkillsMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Negotiation SkillsAbility to Manage Multiple ActivitiesStructured CommunicationPrioritization Based on Data

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer JourneyPedagogical SolutionsCustomer SatisfactionInternal CollaborationService Issues Resolution

About the role

Key responsibilities & impact

Act as the school’s strategic partner and Arco’s primary point of contact for discussing vision, opportunities, and solutions
Manage the complete customer retention cycle, ensuring satisfaction and results
Independently lead contract renewals and expansions
Support schools in adopting Arco’s solutions, focusing on generating value and strengthening the relationship
Serve as the point of integration for the customer journey with Arco, monitoring satisfaction levels with pedagogical solutions and customer service
Act as the final escalation point for resolving critical relationship or service issues
Collaborate with internal teams to ensure alignment across pedagogical, commercial, and operational functions

Requirements

What you’ll need

Bachelor’s degree completed
Intermediate proficiency in Microsoft Excel
Experience managing B2B relationships
Ability to manage multiple activities simultaneously
Ability to conduct negotiations transparently, firmly, and with integrity
Clear, structured, and effective communication skills
Strong ability to prioritize activities based on data

Benefits

Comp & perks

Flash food and/or meal allowance
SulAmérica health and dental insurance
Transportation allowance for on-site and hybrid positions
Extended maternity and paternity leave
Childcare assistance
Partnerships with Wellhub and Zenklub
Education incentive
Discount on airfare
Partnership with a pet health insurance provider
Access to Arco educational materials for employees’ children
Partnerships for MBA and graduate programs
All Arco positions are open to people with disabilities