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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis with a focus on Salesforce implementations, including requirements gathering, documentation, and user acceptance testing. Proficient in bridging communication between stakeholders and technical teams while managing project backlogs and ensuring traceability.
Highest-signal resume keywords
Salesforce Implementation ExperienceBusiness Requirements DocumentationUser Acceptance Testing ManagementProcess Modeling (BPMN 2.0)Client-Facing Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisRequirements GatheringUser StoriesProcess FlowsData MappingUAT PlansAgile DeliveryAnalytical ThinkingAttention to Detail
Soft Skills
Facilitating WorkshopsClient CommunicationConfidence
Tools & Technologies
SalesforceMuleSoftAgentforce
Certifications & Qualifications
Salesforce Certifications
Industry Keywords
CRM ConceptsAutomotiveRetailEducationAirlinePublic Sector
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead requirements-gathering workshops and discovery sessions with client stakeholders
- Capture business processes, pain points, and objectives
- Produce BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans
- Translate business requirements into functional specifications for solution and technical teams
- Configure and support Salesforce solutions where needed
- Validate that delivered functionality meets requirements
- Manage UAT cycles, coordinate test scripts, track defects, and drive sign-off
- Maintain backlogs and requirement traceability across the project lifecycle
- Support presales and scoping activities, including effort estimation and proposal input
- Bridge communication between client stakeholders and the delivery team
- Work across active Salesforce CRM transformation engagements from discovery through UAT and handover
Requirements
What you’ll need- 2-6 years of business analysis experience, or 2+ years working specifically on Salesforce implementations
- Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud)
- Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria
- Experience facilitating workshops and managing client-facing communication with confidence
- Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery
- Strong analytical thinking and attention to detail
- Excellent written and spoken English
- Arabic is an advantage given the regional client base
- Salesforce certifications are nice to have
- Experience with MuleSoft, Agentforce, or data migration projects is nice to have
- Exposure to automotive, retail, education, airline, or public sector industries is nice to have
- Prior experience at a consulting or implementation partner is nice to have
Benefits
Comp & perks- Work on high-impact Salesforce transformations for leading regional brands
- Structured BA practice with frameworks, mentorship, and a clear progression path
- Exposure across multiple industries and the full Salesforce platform
- A collaborative team that invests in capability building
- Attractive packages and performance compensation
- Full work comfort, ability to work remotely from any place
- Health insurance package
- Paid-time off and holidays
- Equal opportunity and inclusive work environment