Customer Service Representative

Ardent Mills

. Manage accurate and timely order entry, contract application, and pricing confirmation for an assigned customer base or team member coverage .

Posted 11/4/2026full-timeDenver • Colorado • United StatesJuniorMid-Level💰 $26 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage order entry and fulfillment processes effectively. Proficient in coordinating with internal teams and external partners to ensure timely and accurate delivery of services.

Highest-signal resume keywords

Customer Service ExperienceSAP Working KnowledgeMicrosoft Office ProficiencyBilingual; Spanish PreferredOrder Fulfillment Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order Entry ManagementContract ApplicationPricing ConfirmationCustomer Demand TrackingIncident ResolutionData Gathering and AnalysisMultitaskingContinuous ImprovementOperational ExcellenceTeam Project Support

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationResponsivenessTeam CollaborationPositive Team Culture Contribution

Tools & Technologies

SAPMicrosoft GPMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Customer TrendsInventory LevelsService ExpectationsThird-Party WarehousingFulfillment OperationsSupply Chain CoordinationTransportation ManagementPlant Scheduling

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage accurate and timely order entry, contract application, and pricing confirmation for an assigned customer base or team member coverage
Serve as the primary liaison between customers and internal teams
Coordinate with Sales, Supply Chain, Transportation, and Plant Scheduling to support customer order fulfillment
Solicit customer orders based on customer trends, inventory levels, and agreed service expectations
Track and communicate short-term changes in customer demand and escalate risks or constraints
Lead resolution of customer incidents by collaborating with internal stakeholders and documenting outcomes
Gather and maintain customer information and insights to support business decision-making
Balance multiple priorities while maintaining accuracy, timeliness, and responsiveness
Contribute to a positive team culture and deliver quality service aligned with Ardent Mills' values
Lead or support team projects focused on continuous improvement, customer experience, operational excellence, or individual development
Provide periodic after-hours and weekend support
Coordinate directly with carriers on urgent shipments and submit escalation requests when necessary
Coordinate operations with third-party warehouses for accurate, efficient, and on-time fulfillment in Canada

Requirements

What you’ll need

HS Diploma or GED
2 - 3 years of relevant experience
Customer service experience
SAP, Microsoft GP or other ERP software working knowledge preferred
Proficient in Microsoft Office including Outlook, Excel and Word
Excellent verbal and written communication skills
Ability to balance competing priorities and successfully multitask in a fast-paced environment
Bilingual; Spanish preferred but not necessary
Must be available for periodic after-hours coverage during evenings and weekends
Must work in person from the assigned office location two days per week (Tuesday and Wednesday), except when traveling for business

Benefits

Comp & perks

Additional earning potential commensurate with experience
Targeted bonus plan: Bonus - MIP, 5% Annual
Medical, Dental and Vision Coverage
Health and Dependent Savings Accounts
Life and Disability Programs
Voluntary Benefit Programs
Company Sponsored Wellness Programs
Retirement Savings with Company Match
Team Member and Family Assistance Program (EAP)
Paid Time Off and Paid Holidays
Employee Recognition Program with Rewards (RAVE)
Shift differential for eligible employees working outside standard business hours
Hybrid work arrangement