Customer Service Representative

Ardent Mills

. Serve as the key liaison between Ardent Mills’ external customers and internal stakeholders .

Posted 10/22/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $26 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and order entry skills while effectively collaborating with internal teams to meet customer expectations. Proficient in utilizing ERP software and Microsoft Office tools to deliver accurate results and insights.

Highest-signal resume keywords

Customer Relationship ManagementOrder Entry ExperienceMicrosoft GP or ERP Software KnowledgeLogistics and Transportation ExperienceBilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryCustomer ServiceProblem SolvingMultitaskingData TrackingIncident Management ProcessCustomer Insight AcquisitionComplianceEfficiencyAccuracy

Soft Skills

Verbal CommunicationWritten CommunicationTeam EngagementInfluencing OthersIntegrity

Tools & Technologies

Microsoft OfficeMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Industry Keywords

Customer TrendsSupply Chain CollaborationTransportationEnvironmental ResponsibilityFast-Paced Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the key liaison between Ardent Mills’ external customers and internal stakeholders
Manage and maintain strong customer relationships for an assigned customer base
Act as the voice of the customer within the business
Enter orders accurately, apply contracts, and manage price confirmations
Solicit customer orders based on customer trends and/or inventory
Collaborate with mill schedulers, transportation, sales, and supply chain to meet customer expectations
Provide daily/weekly customer interaction and timely, professional service
Acquire and maintain customer insight and information and provide it to the business
Resolve customer incidents and collaborate with involved parties on appropriate decisions
Track customer relationships using the Incident Management Process and communicate relevant information throughout the organization
Track and communicate short-term customer demand changes and escalate as appropriate
Carry out activities reliably, with integrity, compliance, and in a safe, environmentally responsible, and efficient manner

Requirements

What you’ll need

Bachelor’s Degree or 3+ years customer service experience
Preferred: Customer service experience including order entry and customer relationship management
Preferred: Microsoft GP or other ERP software working knowledge
Preferred: Logistics and/or Transportation experience
Ability to delve into details and problem solve
Ability to balance competing priorities and successfully multitask in a fast-paced environment
Ability to deliver accurate results efficiently
Willingness to lead by example, help drive team engagement and influence others positively
Proficient in Microsoft Office, including Outlook, Excel, and Word
Excellent verbal and written communication skills
Bilingual; Spanish preferred but not necessary
Must be available for periodic after-hours coverage during evenings and weekends
Must work in person at the assigned office location two days per week (Tuesday and Wednesday), except when traveling for business

Benefits

Comp & perks

Medical, Dental and Vision Coverage
Health and Dependent Savings Accounts
Life and Disability Programs
Voluntary Benefit Programs
Company Sponsored Wellness Programs
Retirement Savings with Company Match
Team Member and Family Assistance Program (EAP)
Paid Time Off and Paid Holidays
Employee Recognition Program with Rewards (RAVE)
Annual incentive bonus with a targeted 5% bonus plan
Shift differential for eligible employees assigned to shifts outside standard business hours