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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management, including the ability to develop and maintain project plans, manage budgets, and ensure successful project delivery. Strong client communication skills and experience in managing client relationships are essential for this role.
Highest-signal resume keywords
Project ManagementClient Services ManagementBudget ManagementEffective CommunicationRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningProgress ReportingScope ManagementMilestone TrackingProblem Solving
Soft Skills
Client CommunicationNegotiationTeam CollaborationAdaptabilityUrgency
Tools & Technologies
SmartsheetMicrosoft ProjectMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Learning IndustryClient EngagementProject LifecycleVendor ManagementCross-Functional Work
About the role
Key responsibilities & impact- Lead the full lifecycle of client engagements
- Oversee design, development, and production of projects to meet client specifications and deadlines
- Ensure timely and efficient internal and external milestone handoffs
- Provide status updates to team members, management, and clients
- Hold internal and external status meetings and document decisions and actions
- Adhere to project management standards and best practices
- Develop, maintain, and monitor progress reports, project plans, timelines, and budgets
- Develop detailed project plans and track progress
- Manage people and vendor resources, reworking plans and prioritizing needs with the Resource Manager
- Provide project support to internal and external talent
- Develop purchase orders and track projects from purchase order through invoicing
- Obtain client feedback and manage edits and revisions
- Escalate changes affecting scope, time, cost, or quality
- Perform risk management to minimize project risks
- Strengthen client relationships and Ardent’s position as learning consultants
- Travel locally to and from the client location weekly
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree or equivalent years of experience required
- 5+ years’ experience as a client facing Project Manager; experience in the learning industry is a plus
- Experience with Smartsheet, Microsoft Project or other project management tools
- Competency in Microsoft applications including Word, Excel, and Outlook
- Proven ability to manage budgets
- Willingness to support clients across multiple timezones (EST, CST, PST)
- High competence in project and client services management
- Effective client communications, including being confident having difficult conversations
- Ability to manage project scope and changes by problem solving, identifying risks/issues and negotiating solutions
- Ability to launch new client engagements and projects
- Ability to report on project success criteria/metrics, milestones, risks and issues
- Proven track record for successful project delivery and cross-functional work across internal and external teams
- Ability to balance project detail with the overall picture
- Responsive verbal and written communication with a strong sense of urgency
- This position is based in Southern California; applicants are asked whether they currently reside in the area
Benefits
Comp & perks- Unlimited PTO
- Medical, Dental & Vision Insurance
- 401K Plan
- Cell Phone Reimbursement
- Company Paid Community Service Time
- Company Paid Parental & Adoption Leave
- Company Paid Short & Long Term Disability