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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the full lifecycle of client engagements, including project planning, budget management, and risk assessment. Proven ability to strengthen client relationships and deliver successful project outcomes while adhering to project management standards.
Highest-signal resume keywords
Client Facing Project ManagementBudget ManagementProject PlanningRisk ManagementMicrosoft Project
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementBudget ManagementRisk IdentificationProject Scope ManagementClient EngagementMetrics ReportingCross-Functional CollaborationProblem SolvingTimeline DevelopmentProgress Tracking
Soft Skills
Verbal CommunicationWritten CommunicationClient Relationship ManagementNegotiationUrgency
Tools & Technologies
SmartsheetMicrosoft ProjectMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Learning IndustryClient Services ManagementProject DeliveryEngagement LaunchVendor Management
About the role
Key responsibilities & impact- Lead the full lifecycle of client engagements
- Oversee design, development, and production to meet client specifications and deadlines
- Ensure timely and efficient internal and external milestone handoffs
- Provide status updates and hold internal and external status meetings
- Document and communicate meeting decisions and actions
- Follow Ardent’s project management standards and best practices
- Develop, maintain, and monitor progress reports, project plans, timelines, and budgets
- Develop detailed project plans and track progress
- Manage people and vendor resources with the Resource Manager
- Provide project support to internal and external talent
- Develop purchase orders and track projects from purchase order through invoicing
- Obtain client feedback and manage edits and revisions
- Escalate changes affecting scope, time, cost, or quality
- Perform risk management
- Strengthen client relationships and Ardent’s position as learning consultants
- Travel locally to and from the client location weekly
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree or equivalent years of experience required
- 5+ years’ experience as a client facing Project Manager; experience in the learning industry is a plus
- Experience with Smartsheet, Microsoft Project or other project management tools
- Competency in Microsoft applications including Word, Excel, and Outlook
- Proven ability to manage budgets
- Willingness to support clients across multiple timezones (EST, CST, PST)
- High competence in project and client services management
- Ability to handle difficult client conversations
- Ability to manage project scope and changes through problem solving, risk identification, and negotiation
- Demonstrated ability to launch new client engagements and projects
- Experience reporting on project success criteria, metrics, milestones, risks and issues
- Proven track record for successful project delivery and cross-functional work
- Ability to manage project details while maintaining the overall picture
- Responsive verbal and written communication with a strong sense of urgency
- Based in the Orange County/Southern California area
Benefits
Comp & perks- Unlimited PTO
- Medical, Dental & Vision Insurance
- 401K Plan
- Cell Phone Reimbursement
- Company Paid Community Service Time
- Company Paid Parental & Adoption Leave
- Company Paid Short & Long Term Disability