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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management, including the ability to develop and monitor project plans, manage budgets, and ensure timely delivery of client engagements. Strong communication skills are essential for effective client interactions and managing project scope and changes.
Highest-signal resume keywords
Project ManagementClient EngagementBudget ManagementRisk ManagementEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningProgress ReportingScope ManagementMilestone TrackingClient Feedback Management
Soft Skills
Problem SolvingNegotiationFlexibilityResponsivenessInterpersonal Skills
Tools & Technologies
SmartsheetMicrosoft ProjectMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Learning IndustryClient Services ManagementCross-Functional CollaborationProject Success CriteriaVendor Management
About the role
Key responsibilities & impact- Lead the full lifecycle of client engagements
- Oversee design, development, and production of projects to meet client specifications and deadlines
- Ensure timely and efficient milestone handoffs internally and externally
- Provide proactive status updates to team members, management, and clients
- Hold internal and external status meetings and document decisions and actions
- Adhere to project management standards and best practices
- Develop, maintain, and monitor progress reports, project plans, timelines, and budgets
- Develop detailed project plans to monitor and track progress
- Manage people and vendor resources required for client engagements
- Provide project support to internal and external talent
- Develop purchase orders and track projects from purchase order through invoicing
- Obtain client feedback and manage edits and revisions
- Escalate changes affecting scope, time, cost, or quality
- Perform risk management to minimize project risks
- Strengthen client relationships and Ardent’s position as learning consultants
- Travel locally to and from the client location weekly
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree or equivalent years of experience required
- 5+ years’ experience as a client facing Project Manager
- Experience in the learning industry is a plus
- Experience with Smartsheet, Microsoft Project or other project management tools
- Competency in Microsoft applications including Word, Excel, and Outlook
- Proven ability to manage budgets
- Willingness to support clients across multiple timezones (EST, CST, PST)
- High competence in project and client services management
- Effective client communications, including being confident having difficult conversations
- Ability to manage project scope and changes by problem solving, identifying risks/issues and negotiating win-win solutions
- Demonstrated ability to launch new client engagements and projects
- Experience reporting on project success criteria/metrics, milestones, risks and issues
- Proven track record for successful delivery of projects and working cross-functionally across internal and external teams
- Ability to be flexible in diving into project detail while keeping the overall picture in mind
- Demonstrated ability to be responsive with verbal and written communication
- Position based in Southern California; candidate should reside in the area
Benefits
Comp & perks- Unlimited PTO
- Medical, Dental & Vision Insurance
- 401K Plan
- Cell Phone Reimbursement
- Company Paid Community Service Time
- Company Paid Parental & Adoption Leave
- Company Paid Short & Long Term Disability