Senior Care Advisor

Ardent

. Provide real-time answers and guidance to frontline advisors through Slack, Teams/Gchat, phone, and email .

Posted 10/22/2026full-timeRemote • Oregon • United StatesSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and healthcare advocacy, with a strong ability to resolve complex issues and provide clear guidance. Proficient in using CRM systems and digital communication tools to enhance support efficiency and team engagement.

Highest-signal resume keywords

Customer Service ExperienceCRM Systems ProficiencyEmpathy and Client EngagementProcess Improvement SkillsRemote Work Reliability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceHealthcare AdvocacyBPO OperationsProcess ImprovementAttention to Detail

Soft Skills

EmpathyReliabilityDisciplineAbility to Manage Multiple PrioritiesTeam Morale Building

Tools & Technologies

SalesforceZendeskSlackTeamsGchat

Industry Keywords

Customer SupportHealthcare System NavigationRemote WorkFast-Paced EnvironmentOregon Residency

About the role

Key responsibilities & impact

Provide real-time answers and guidance to frontline advisors through Slack, Teams/Gchat, phone, and email
Research and resolve complex customer concerns and process questions
Handle or assist with escalated customer support cases
Provide clear guidance on processes and policies
Broadcast process updates, recurring-issue fixes, and best practices
Empower advisors to deliver accurate, efficient, and consistent support
Foster engagement and build team morale across support channels
Identify solutions that keep escalations to an absolute minimum

Requirements

What you’ll need

2–4 years of experience in customer service, healthcare advocacy, or BPO operations
Empathy and ability to form quick bonds with clients, including upset or stressed clients
Ability to learn and use computers, CRM systems such as Salesforce or Zendesk, and digital communication tools
Interest in understanding processes and suggesting improvements
Reliability, discipline in a remote environment, and attention to detail
Ability to manage multiple priorities in a fast-paced startup environment
Passion for healthy living and helping people navigate the healthcare system
Ability to work full-time, including evenings and weekends
High school diploma or equivalent
High-speed, stable internet connection
Router capable of a wired connection
Internet speeds of 100 Mbps download and 20 Mbps upload
Dedicated, distraction-free home office space
Must be based in Douglas, Josephine, Jackson, or Coos Counties in Oregon

Benefits

Comp & perks

100% remote role
Comprehensive Medical, Dental, and Vision insurance plans
Paid Time Off (PTO)
Paid holidays
Monthly and quarterly performance awards
Employee Referral Program with potential significant bonuses
Continuous coaching
Professional development
Paid training program
Established, connected team support