Principal Community Relations Officer – Metro NoHo to Pasadena BRT Project

Arellano Associates

. Serve as a liaison between Metro and external stakeholders, including elected officials, businesses, community groups, and special interest groups.

Posted 10/13/2026full-timeChino Hills • California • United StatesLead💰 $91,354 - $114,192 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community relations, stakeholder engagement, and communication strategies, with a strong focus on managing construction project impacts and promoting business visibility. Proficient in developing and executing outreach programs, presentations, and marketing tactics tailored to diverse communities.

Highest-signal resume keywords

Community Relations ManagementStakeholder EngagementCommunications PlanningPublic Presentation FacilitationBilingual Communication (English and Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementMarketing Strategy DevelopmentReport WritingBudget CoordinationEvent CoordinationContent MarketingDigital MarketingGrassroots OutreachCRM System ProficiencyBasic Design Skills

Soft Skills

Interpersonal CommunicationPublic EngagementPresentation SkillsWriting SkillsConflict Resolution

Tools & Technologies

Microsoft 365Google WorkspaceSalesforceCanvaPowerPoint

Industry Keywords

Construction MitigationCommunity OutreachStakeholder RelationshipsLos Angeles CountyPolitical and Business Organizations

About the role

Key responsibilities & impact

Serve as a liaison between Metro and external stakeholders, including elected officials, businesses, community groups, and special interest groups.
Plan, implement, and manage construction project business mitigation programs and special projects.
Conduct outreach promoting construction mitigation programs in the North Hollywood to Pasadena Bus Rapid Transit Project area.
Meet with Metro staff, stakeholders, and contractors to resolve conflicts and reach mutually acceptable solutions.
Research incidents, complaints, and concerns and coordinate issue resolution with contractors and management.
Recommend strategies supporting Metro’s strategic goals and objectives.
Prepare and deliver presentations to management, public officials, community groups, schools, and other stakeholders.
Support project and department management with Board presentations, community outreach, construction activities, and mitigations.
Develop communication tools, marketing tactics, and visibility strategies for businesses affected by construction.
Develop and coordinate construction milestone, program metric, business interaction, and content data for webpages, CRM systems, and project maps.
Keep the community and elected officials informed about construction impacts and business engagement efforts.
Attend Board, project, community, council, and coordination meetings to monitor activities and regulations.
Prepare correspondence, reports, newsletters, and talking materials.
Track construction activities affecting businesses and maintain program collateral, promotional items, and inventory.
Prepare RFPs, negotiate and monitor promotional and professional services contracts.
Participate in evening and weekend community meetings and events as required.
Support Metro’s Equal Employment Opportunity policies and programs.
Perform additional duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Communications, Journalism, English, Marketing, Media Studies or a related field.
Five years of relevant experience performing community relations work or similar work; some positions in this class may require specialized experience in the area of assignment.
Ability to work weekends, early mornings and evenings.
Must be able to drive to any business or Metro project office in the North Hollywood to Pasadena Bus Rapid Transit Project area and other Metro facilities in Los Angeles.
Experience conducting grassroots, targeted, and culturally responsive marketing or stakeholder outreach and engagement in diverse communities in Los Angeles County.
Experience managing community, client and stakeholder relationships concurrently in multiple areas in Los Angeles.
Experience developing and managing communications plans.
Experience coordinating and tracking program budgets and expenses.
Experience leading and facilitating public presentations for in-person and virtual events.
Experience coordinating and managing events and/or pop-up booths for large scale and community events.
Experience coordinating production for marketing and brand campaigns.
Experience crafting messaging/talking points for company announcements.
Experience writing reports for executive staff and public-facing communications channels.
Experience engaging customers or clients in a sales or networking capacity.
Knowledge of neighborhoods in North Hollywood, Burbank, Eagle Rock, Glendale and Pasadena, including political, residential and business driven and community organizations, and/or transportation needs in all areas.
Ability to speak, write and present in English and Spanish.
Knowledge of traditional and digital marketing, content marketing, and social media marketing.
Proficient in Microsoft 365 (Word, Excel, Teams, Outlook and PowerPoint).
Proficient in Google Workspace (Maps, Sheets).
Proficient at developing presentation decks on Canva, PowerPoint, etc.
Experience using Salesforce or other Customer Relationship Management (CRM) systems to track community interactions, outreach activities, program participation, performance metrics and team activity, generate reports, and coordinate marketing, web, or branding deliverables.
Strong interpersonal communications, project management, presentation, public engagement, and writing skills.
Ability to synthesize technical information and deliver easy-to-understand messages to general audiences and diverse communities.
Basic design skills.

Benefits

Comp & perks

Opportunities for advancement
Full-time employment
Ability to work in a hybrid workplace