Customer Service Specialist, B2B

Ariat Europe Limited

. Work closely with Area Managers, Finance, Product, Warehousing and Logistics teams to support best-in-class customer service for B2B retailers .

Posted 11/5/2026full-timeHarwell • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer orders and queries while providing exceptional customer service in a high-volume B2B environment. Proficient in utilizing IT systems and software to enhance operational efficiency and communication across departments.

Highest-signal resume keywords

Customer Service ExcellenceOrder ManagementSalesForce Service CloudSAP ExperienceMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCustomer Query ResolutionElastic Ordering ProcessDaily Order ChecksStock AllocationInvoicingShipping CoordinationProduct Specification KnowledgeKPI ManagementMulti-tasking

Soft Skills

Interpersonal SkillsTeam-oriented AttitudeOrganizational SkillsDetail-orientedStrong Communication

Tools & Technologies

SalesForce Service CloudSAPMS Office

Industry Keywords

B2B RetailCustomer ServiceLogisticsWarehousingFinance

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Work closely with Area Managers, Finance, Product, Warehousing and Logistics teams to support best-in-class customer service for B2B retailers
Process customer orders across multiple systems
Respond to tickets and manage customer queries via phone and email within an agreed KPI framework
Work with Senior Customer Service Specialists and the Team Leader to adhere to processes and resolve customer service queries
Coordinate with Area Managers and Finance to service customers in a defined region
Build relationships with Key Accounts to maximise the order book and deliver goods efficiently
Manage the order book for regional accounts, maximise timely shipments, and communicate live items to customers
Respond to pre-order questions about product specifications and availability
Provide guidance on the Elastic ordering process
Resolve post-order queries regarding payment, shipping, stock allocation, invoicing, and delivery
Use software programs to resolve customer queries and manually complete orders when required
Perform daily order checks to verify Elastic orders are processing correctly into back-office systems and identify potential issues
Support colleagues, the Team Leader, and Customer Service Manager
Participate in other duties and special projects as assigned

Requirements

What you’ll need

Passion for providing exceptional customer service
Positive and team-oriented attitude
Experience working under pressure in a high-volume environment while maintaining standards in productivity, quality, and service
Capacity to multi-task and shift focus as required, with an excellent sense of prioritisation and timekeeping
Organised, detail-oriented, and proactive
Strong interpersonal skills and articulate in both verbal and written communication
Proficient user of IT systems, including MS Office
Working knowledge of SalesForce Service Cloud is an advantage
Ability to make sound decisions with a strong sense of urgency
Ability to establish and build strong communication with other departments and customers
Experience working with SAP is desirable

Benefits

Comp & perks

Private Medical Insurance
Life Assurance
Critical Illness Cover
Employee Assistance Programme
Health & Wellbeing Points Scheme
Cycle to Work Scheme
Company Bonus Scheme
Employee Purchase Scheme
Employee Referral Programme
Birthday day off
Holiday Purchase Scheme
Bring your dog to work scheme
Employee Volunteering policy
Working from a different location policy
Free onsite Parking including 2 electric charging points