Teleservices Consultant

Arizona Financial Credit Union

. Deliver services and expertise to business and consumer members by phone .

Posted 10/2/2026full-timePhoenix • Arizona • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a financial institution, effectively communicating with members and addressing their needs while maintaining organizational knowledge of products and services. Proficient in multitasking and adhering to schedules while providing remote services and support.

Highest-signal resume keywords

Customer Service ExperienceFinancial Institution KnowledgeCall Center OperationsWindows Software ProficiencyEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 45 Words Per Minute10-Key AccuracyCalculating Rates, Ratios, PercentagesProcessing Teller TransactionsUsing ExcelUsing WordUsing NCR Online BankingUsing CST Bill PayUsing Visa DPSUsing Zelle

Soft Skills

Problem SolvingCalm Under StressMultitaskingProfessional CommunicationInterpersonal Skills

Tools & Technologies

NCR Online Banking/Mobile Banking Admin ConsoleCST Bill PayVisa DPSZellePowerOnsTemenos

Industry Keywords

Call CenterCustomer ServiceRelationship BankingFinancial ServicesSelf-Service Options

About the role

Key responsibilities & impact

Deliver services and expertise to business and consumer members by phone
Focus on growing business and empowering members toward self-service options
Handle ACD queues including 100 Club, Card Inquiry, General Inquiries, Password Resets, Technical Support, Technical Support Internal, Business Services, and Spanish if applicable
Maximize member contacts as opportunities to create or expand mutually beneficial relationships
Offer products or services addressing members’ current financial needs
Maintain current organizational knowledge of products, services, and specialty systems
Use systems including NCR online banking/mobile banking admin console, CST bill pay, Visa DPS, Zelle, PowerOns, and Temenos
Communicate process-improvement opportunities and ways to increase call-center efficiency
Follow organizational security procedures and training while providing remote services
Support relationship banking service strategy through brand-consistent behaviors and referrable experiences
Solve problems calmly during stressful interactions
Complete notes and processes while conversing with members
Multitask and achieve schedule-adherence targets
Perform other job-related duties as assigned

Requirements

What you’ll need

High School diploma or general education degree (GED)
One (1) year experience in a financial institution, call center or any related customer service field
Knowledge of computers and software applications in Windows, Excel, and Word
Ability to type 45 words per minute
Ability to perform 10-key accurately
Ability to read, write, speak, and use proper grammar in English
Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals
Ability to speak effectively to members regarding sensitive inquiries or complaints and present information to groups
Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations
Ability to professionally communicate while presenting information to members and/or department staff
Ability to communicate verbally both in person and on the telephone
Ability to calculate rates, ratios, and percentages
Ability to process teller transactions and teller related functions
Must be able to travel independently to department and branch locations
Required licenses, training, and certifications: None
Employees who work from home must have business operational internet and a dedicated workspace

Benefits

Comp & perks

Hybrid work environment
Ability to work from home in a dedicated workspace
Business operational internet for employees who work from home
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions