Teleservices Consultant

Arizona Financial Credit Union

. Deliver services and expertise to business and consumer members by phone .

Posted 10/13/2026full-timeRemote • Arizona • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a financial institution setting, effectively communicating with members and providing solutions to their inquiries. Proficient in using various banking systems and software applications while maintaining adherence to organizational procedures and security protocols.

Highest-signal resume keywords

Customer Service ExperienceFinancial Institution KnowledgeNCR Online BankingWindows Software ProficiencyEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 45 Words Per Minute10-Key AccuracyCalculating Rates, Ratios, PercentagesProcess Teller TransactionsAnalyzing Written Instructions

Soft Skills

Problem SolvingMultitaskingCalm Under StressProfessional CommunicationPresentation Skills

Tools & Technologies

CST Bill PayVisa DPSZellePowerOnsTemenos

Industry Keywords

Call Center OperationsRelationship BankingSelf-Service OptionsOrganizational Security ProceduresCustomer Relationship Management

About the role

Key responsibilities & impact

Deliver services and expertise to business and consumer members by phone
Grow business and empower members toward self-service options
Handle ACD queues including 100 Club, Card Inquiry, General Inquiries, Password Resets, Technical Support, Technical Support Internal, Business Services, and Spanish if applicable
Maximize each member contact as an opportunity to create or expand a mutually beneficial relationship
Offer products or services to assist members with their current financial needs
Maintain current organizational knowledge of products, services, and specialty systems
Use systems including NCR online banking/mobile banking admin console, CST bill pay, Visa DPS, Zelle, PowerOns, and Temenos
Communicate process improvement opportunities and ways to increase call center efficiency
Follow organizational security procedures and training while providing remote services
Support relationship banking service strategy and brand guidelines
Solve problems and remain calm during stressful interactions
Complete notes and processes while in conversation with members
Multitask and achieve schedule adherence requirements
Perform other job-related duties as assigned

Requirements

What you’ll need

High School diploma or general education degree (GED)
One (1) year experience in a financial institution, call center or any related customer service field
Knowledge of computers and software applications in Windows, Excel, and Word
Ability to type 45 words per minute
Ability to perform 10-key accurately
Ability to read, write, speak, and use proper grammar in English
Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals
Ability to speak effectively to members regarding sensitive inquiries or complaints
Ability to present information to groups
Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations
Ability to professionally communicate while presenting information to members and/or department staff
Ability to communicate verbally both in person and on the telephone
Ability to calculate rates, ratios, and percentages
Process teller transactions and teller related functions
Ability to travel independently to department and branch locations
Employees who work from home must have business operational internet and a dedicated workspace
Preferred: Twelve months with Arizona Financial
Required licenses, training, and certifications: None

Benefits

Comp & perks

Remote work arrangement
Dedicated workspace for employees who work from home
Business operational internet for work tasks
Video call or chat messaging systems for communication
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions