Teleservices Consultant – Bilingual

Arizona Financial Credit Union

. Deliver services and expertise to business and consumer members by phone .

Posted 11/3/2026full-timePhoenix • Arizona • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a financial institution, effectively communicating with members and addressing their needs while utilizing various banking systems. Capable of multitasking and adhering to schedules while maintaining a focus on relationship-building and process improvement.

Highest-signal resume keywords

Customer Service ExperienceFinancial Institution KnowledgeNCR Online BankingWindows, Excel, Word ProficiencyEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 45 Words Per Minute10-Key AccuracyCalculating Rates, Ratios, PercentagesProcess Teller TransactionsProblem-Solving Skills

Soft Skills

Calm Under PressureMultitasking AbilityProfessional CommunicationInterpersonal Skills

Tools & Technologies

NCR Online Banking/Mobile Banking Admin ConsoleCST Bill PayVisa DPSZellePowerOnsTemenos

Industry Keywords

Call CenterRelationship BankingSelf-Service OptionsMember EngagementFinancial Products

About the role

Key responsibilities & impact

Deliver services and expertise to business and consumer members by phone
Focus on growing business and empowering members toward self-service options
Handle ACD queues including 100 Club, Card Inquiry, General Inquiries, Password Resets, Technical Support, Technical Support Internal, Business Services, and Spanish if applicable
Maximize member contacts as opportunities to create or expand mutually beneficial relationships
Offer products or services addressing members' current financial needs
Maintain current organizational knowledge of products, services, and specialty systems
Use systems including NCR online banking/mobile banking admin console, CST bill pay, Visa DPS, Zelle, PowerOns, and Temenos
Communicate process-improvement opportunities and ways to increase call-center efficiency
Follow security procedures and training to minimize organizational risk while providing remote services
Support relationship-banking service strategy through brand-consistent behaviors and referrable experiences
Solve problems calmly during stressful interactions
Complete notes and processes while conversing with members
Multitask and achieve schedule-adherence targets
Perform other job-related duties as assigned

Requirements

What you’ll need

High School diploma or general education degree (GED)
One (1) year experience in a financial institution, call center or any related customer service field
Knowledge of computers and software applications in Windows, Excel, and Word
Ability to type 45 words per minute
Ability to perform 10-key accurately
Ability to read, write, speak, and use proper grammar in English
Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals
Ability to speak effectively to members regarding sensitive inquiries or complaints and present information to groups
Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations
Ability to professionally communicate while presenting information to members and/or department staff
Ability to communicate verbally both in person and on the telephone
Ability to calculate rates, ratios, and percentages
Process teller transactions and teller related functions
Must be able to travel independently to department and branch locations
Must be able to regularly lift and/or move up to 25 pounds
Required licenses, training, and certifications: None
Preferred: Twelve months with Arizona Financial

Benefits

Comp & perks

Hybrid work environment
Employees who work from home may use business operational internet and a dedicated workspace
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions