Customer Service Representative

Arkansas Blue Cross and Blue Shield

. Ensure final resolution of each customer inquiry in a timely and courteous manner .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service resolution, effective communication, and problem-solving within the health insurance domain. Proficient in handling complex inquiries while adhering to HIPAA guidelines and maintaining detailed documentation.

Highest-signal resume keywords

Customer ResolutionsActive ListeningWritten And Verbal CommunicationProblem SolvingComputer Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceKeyboardingAttention To DetailMultitaskingIndependent Thinking

Soft Skills

OrganizationEmpathyNegotiationComprehension

Certifications & Qualifications

Customer Service Assessment

Industry Keywords

Health InsuranceHIPAABenefitsEligibilityCustomer Inquiries

About the role

Key responsibilities & impact

Ensure final resolution of each customer inquiry in a timely and courteous manner
Document detailed information relevant to customer contacts
Research systems and contact experts in other company areas when needed
Strive for first-time resolution whenever possible
Communicate clearly and concisely in business English, using correct grammar and precise vocabulary
Explain complex insurance topics and benefits to a wide audience without jargon
Listen, comprehend, ask appropriate questions, and maintain accurate electronic notes
Resolve customer issues related to ABCBS health insurance products, services, and plans
Complete interactions according to company standards, directives, and HIPAA privacy guidelines
Handle complaints and confrontational situations empathetically and negotiate fact-based resolutions
Develop product knowledge regarding benefits and eligibility across multiple lines of business
Perform other assigned duties

Requirements

What you’ll need

High school diploma or equivalent
Minimum two (2) years' experience in a specialized customer service environment OR two (2) years' college coursework (at least 48 credit hours) plus one (1) year experience in a specialized customer service environment
Customer resolutions, multitasking, active listening, keyboarding, independent work, independent thinking, organization, attention to detail, written and verbal communication, customer service, problem solving, working in a high-stress environment, and computer literacy
Must pass company proficiency test: Customer Service Assessment
Work from home within Arkansas, Washington, Oregon, Utah, Idaho, North Dakota, or Minnesota