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Customer Support Specialist I
Arkansas Blue Cross and Blue Shield. Answer the telephone switchboard and greet customers in a retail environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a retail environment, with proficiency in Microsoft Office applications and general computer operations. Capable of managing administrative support functions and maintaining organized retail spaces.
Highest-signal resume keywords
Customer Service ExperienceAdministrative SupportMicrosoft OutlookMicrosoft WordMicrosoft Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceDatabase MaintenanceInventory ManagementPayment ProcessingService Inquiry Logging
Soft Skills
CommunicationOrganizationProblem-Solving
Tools & Technologies
Telephone SwitchboardFax Machine
Certifications & Qualifications
High School DiplomaValid Driver's License
Industry Keywords
Retail EnvironmentCustomer-OrientedAdministrative Functions
About the role
Key responsibilities & impact- Answer the telephone switchboard and greet customers in a retail environment
- Assist the regional office team with administrative support functions serving internal and external customers and prospective customers
- Handle incoming faxes, reporting, database maintenance, member correspondence, inventory supplies and marketing materials
- Maintain orderly upkeep of the retail store, supply closet and hospitality area
- Assist customers with basic inquiries and needs, including processing payments, taking messages and directing calls
- Log service inquiries and document information relevant to contacts
- Schedule sales and service appointments for retail team members
- Conduct initial research of service inquiries and forward them for appropriate handling
- Make deliveries to postal services
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent
- Minimum one (1) year customer service experience dealing with customers via telephone and in-person
- Experience performing supportive functions in a customer-oriented environment
- Proficient in general computer operations
- Knowledge of Microsoft Outlook, Word and Excel
- Valid driver’s license with acceptable driving record