Revenue Supervisor

Arkansas.gov

. Supervise daily operations of a designated tax or revenue unit, such as income tax, motor vehicle services, sales/use tax, collections, or child support services .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $52,137 - $77,163 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Arkansas tax codes and child support laws while effectively supervising and leading teams to ensure compliance and operational efficiency. Proven ability to analyze complex issues, manage confidential information, and resolve customer service challenges.

Highest-signal resume keywords

Supervisory ExperienceKnowledge of Arkansas Tax CodesFinancial Reporting and AuditingCustomer Service Issue ResolutionOperational Improvement Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tax PreparationFinancial AnalysisData EntryPerformance Metrics MonitoringQuality Assurance StandardsRegulatory ComplianceOperational SummariesCase Issue AnalysisTechnical GuidanceConfidential Information Management

Soft Skills

Interpersonal CommunicationWritten CommunicationDecision MakingLeadershipIntegrity

Certifications & Qualifications

Valid Arkansas Driver's License

Industry Keywords

Child Support LawDFA ProceduresTax CodesRevenue ManagementCompliance Regulations

About the role

Key responsibilities & impact

Supervise daily operations of a designated tax or revenue unit, such as income tax, motor vehicle services, sales/use tax, collections, or child support services
Lead and manage Revenue Specialists, Coordinators, and administrative personnel; assign duties, monitor performance, and conduct evaluations
Ensure compliance with Arkansas tax or child support laws, regulations, administrative rules, and internal policies
Serve as the division or section subject matter expert and provide technical guidance on policy or regulatory changes
Monitor performance metrics, quality assurance standards, and workflow efficiencies
Identify and implement operational improvements
Resolve high-level or escalated taxpayer and customer service issues, including disputes, exemptions, compliance notices, and payment discrepancies
Prepare and review financial reports, audits, reconciliations, and operational summaries
Ensure data privacy, security, and integrity when handling taxpayer records and confidential personal and financial information
Non-supervisory assignments may serve as senior technical expert roles

Requirements

What you’ll need

Associate or bachelor’s degree in accounting, finance, business administration, public administration, economics, social work, or a related field, plus three years of related experience including two years in a supervisory or leadership capacity; OR high school diploma plus four years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support including two years in a supervisory or leadership capacity
In-depth knowledge of Arkansas tax codes, policies, child support law and regulations, or DFA procedures relevant to the assigned program area
Ability to analyze complex tax or child support case issues, interpret regulations, and make sound decisions
Excellent interpersonal and written communication skills
High level of accuracy and integrity in processing financial data and managing confidential information
Valid Arkansas driver's license
Complete application with complete work history and references
Authorization to work in the U.S. verified through E-Verify

Benefits

Comp & perks

Travel in an Arkansas State vehicle
Veteran Preference consideration with submission of a DD-214
Equal employment opportunity protections