FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Provide end-to-end support for Partners across chat, email, and scheduled Zoom calls
- Guide Partners through Arketa features and resolve schedule, payment, migration, and integration issues
- Manage multiple conversations in a fast-paced, high-volume support environment
- Stay available and engaged with the support queue during scheduled shifts
- Investigate issues, confirm resolutions, and close the loop with Partners
- Collaborate with Product, Engineering, Onboarding, and Migrations to resolve complex issues
- Customize solutions to Partners' operational needs
- Continuously learn Arketa features and use AI-assisted internal tools for research and drafting
- Maintain response accuracy and Arketa voice
- Share Partner insights and industry feedback with Product, Engineering, and CX leadership
- Influence product decisions, roadmap, and process improvements
Requirements
What you’ll need- 1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role
- Experience ideally in a high-volume environment with published SLA and CSAT targets
- Impeccable written communication for chat and email
- Ability to balance inbound chats, scheduled calls, and email inquiries while prioritizing multiple high-priority resolutions
- Great judgment and ability to problem-solve independently
- Ability to identify process-improvement opportunities
- Team-oriented, organized, self-sufficient, and proactive
- Availability to work Saturdays and/or Sundays
- Availability for shifts from 7:00 PM to 3:30 AM Eastern Time, approximately 10:00 AM to 6:30 PM Sydney time
- Preferred: experience in a wellness business and with MBO, Arketa, or equivalent industry software
- Preferred: experience with Intercom, Slack, Notion, and Google Suite, or ability to learn new tools quickly
- Preferred: comfort using AI-assisted tools
- Bachelor's degree / four-year post-secondary education preferred
- Authorization to work in Australia and sponsorship requirements disclosed in application
Benefits
Comp & perks- Stock options
- Pre-approved hours beyond 40 per week paid at 1.5x the standard rate
- Remote work arrangement
- AI-assisted internal tools
- Internal interview recording can be opted out of without affecting candidacy