Customer Support Representative

. Act as the single point of contact for Partners on inbound support inquiries .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $23 - $27 per hourWebsite

Key responsibilities & impact

Act as the single point of contact for Partners on inbound support inquiries
Own each interaction from first message to resolution across chat, email, and scheduled Zoom calls
Guide Partners through Arketa features and solve operational problems involving schedules, payments, migrations, and integrations
Manage multiple conversations in parallel in a fast-paced, high-volume support environment
Maintain scheduled shift availability and engagement with the support queue
Collaborate with Product, Engineering, Onboarding, and Migrations to resolve complex issues
Learn Arketa features and use AI-assisted internal tools to research and draft responses
Ensure response accuracy and consistency with Arketa’s voice
Bring Partner insights and industry feedback to Product, Engineering, and CX leadership
Influence product decisions and roadmap and help prevent repeat contacts

What you’ll need

1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role
Experience ideally in a high-volume environment with published SLA and CSAT targets
Impeccable written communication in chat and email
Ability to balance inbound chats, scheduled calls, and email inquiries while managing multiple high-priority resolutions
Great judgment and ability to problem-solve on your feet
Ability to identify process improvement opportunities
Team player; organized, self-sufficient, and a go-getter
Preferred: experience working at a wellness business and using MBO, Arketa, or equivalent industry software
Preferred: experience with Intercom, Slack, Notion, and Google Suite, or ability to learn new tools fast
Comfort using AI-assisted tools
Weekend and/or overnight availability
U.S. work authorization and sponsorship information requested in the application

Comp & perks