Account Manager – Post-Sales, Account Development – Retail, CPG

Arkham Technologies

. Take the deal handoff and build the account success plan: business objectives, impact metrics, milestones and owners on both sides.

Posted 10/31/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise accounts with a focus on customer success, driving adoption, and delivering measurable outcomes. Proficient in stakeholder management, data analysis, and building business cases for account growth and renewals.

Highest-signal resume keywords

Account ManagementCustomer SuccessStakeholder ManagementData AnalysisRetail Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Objectives DevelopmentImpact Metrics MeasurementOperational Cadence ManagementRisk Identification and ResolutionContract Compliance Management

Soft Skills

Clear CommunicationProblem StructuringPrioritizationNegotiationAlignment Keeping

Tools & Technologies

SaaS PlatformsData PlatformsForecasting ModelsDashboards

Industry Keywords

Enterprise AccountsCPGSupply ChainCommercial OperationsImplementation Consulting

About the role

Key responsibilities & impact

Take the deal handoff and build the account success plan: business objectives, impact metrics, milestones and owners on both sides.
Run the relationship: weekly operational cadence with users, monthly with leadership, and QBRs with the executive sponsor.
Drive adoption and outcomes: make the platform part of daily operations (replenishment, forecasting, control tower), and measure and report impact in P&L terms.
Spot and resolve risks early (data, adoption, sponsor changes, competition, budget) and escalate on time.
Point the technical team (FDE) at what the customer needs, without promising what can’t be delivered.
Grow the account: find whitespace, build the expansion business case and take it to close with the Growth Manager.
Lead renewals: prepare the evidence of value, negotiate terms and secure continuity.
Manage platform consumption (ATUs), billing and contract compliance.
Document success stories and references the Growth team can use.

Requirements

What you’ll need

5–8 years managing and growing enterprise accounts in Account Management, Customer Success, Key Account Management, implementation consulting or Client Partner roles.
Retail or CPG experience, either at the company or serving it, with a solid grasp of commercial, operations and supply chain.
Sales sense: you spot opportunities, build a business case and bring an expansion or renewal to signature.
A consultant’s approach: you structure problems, prioritize, and communicate clearly with both operations and leadership.
Comfortable with data and technology: you read dashboards, understand a forecasting model at a conceptual level and can hold a basic technical conversation. No coding required.
Strong project and stakeholder management: you deliver what you promise and keep everyone aligned.
Professional English.
Based in Mexico City or Monterrey, with availability to travel to customers.
Nice to have: experience with SaaS or data platforms; experience managing technology implementations in Retail or CPG.

Benefits

Comp & perks

Own relationships with some of the largest Retail and CPG enterprises in LATAM.
Direct impact on retention and expansion at a fast-scaling Data & AI company.
Hybrid work model.
Competitive compensation with a variable component tied to results.