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Collections and Recoveries Advisor
Arkle Finance Ltd. Manage a personal portfolio of arrears cases through to resolution .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing arrears portfolios and negotiating repayment arrangements while ensuring fair treatment of vulnerable customers within a regulated lending environment. Proficient in assessing affordability and making informed decisions that benefit both customers and the business.
Highest-signal resume keywords
Collections ExperienceArrears Portfolio ManagementNegotiating Repayment ArrangementsSupporting Vulnerable CustomersDIPAF Or MICM Qualification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Arrears ManagementAffordability AssessmentRepayment SolutionsDecision MakingCase Progression
Soft Skills
Clear CommunicationJudgementEmpathy
Certifications & Qualifications
DIPAFMICM
Industry Keywords
Asset FinanceInstalment CreditMotor FinanceHire PurchaseFinance LeaseRegulated LendingVulnerable CustomersRecoveries Experience
About the role
Key responsibilities & impact- Manage a personal portfolio of arrears cases through to resolution
- Understand customers’ circumstances and agree fair, practical repayment solutions
- Support vulnerable customers and ensure fair treatment
- Progress cases through clear communication, accurate records and effective follow-up
- Make good decisions for customers and the business
- Own cases and use judgement in a growing asset finance business
Requirements
What you’ll need- Previous collections or recoveries experience in asset finance, instalment credit or motor finance is essential
- Experience managing an own arrears portfolio
- Experience assessing affordability
- Experience negotiating repayment arrangements
- Experience supporting vulnerable customers within a regulated lending environment
- Experience of hire purchase or finance lease agreements (desirable)
- Later-stage arrears or recoveries experience (desirable)
- DIPAF or MICM qualification (desirable)
Benefits
Comp & perks- Guaranteed interview for applicants with a disability who meet the minimum criteria
- Recruitment-process adjustments available
- Hybrid working arrangement with 3 days per week onsite
- Freedom to use your judgement
- Opportunity to share ideas
- Investment in systems and team development