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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in workplace operations and facilities coordination, with a strong focus on managing ticketing systems, maintaining documentation, and supporting multiple sites. Proficient in communication and collaboration with stakeholders to ensure seamless workspace management.
Highest-signal resume keywords
Workplace Operations ManagementTicketing System ExperienceMicrosoft 365 ProficiencyVendor CoordinationClear Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Facilities CoordinationOffice ManagementReal Estate AdministrationDocumentation MaintenanceScope DefinitionTriage RequestsA/V Meeting SupportServiceNow ExperienceProject SupportWorkflow Tracking
Soft Skills
Proactive ApproachStrong Follow-ThroughAccountabilityTime ManagementSolutions-Oriented Mindset
Tools & Technologies
WrikeServiceNowMicrosoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft Word
Industry Keywords
Workspace OperationsFacilities ManagementOffice TransitionsMaintenance CoordinationSite Access Management
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Coordinate workspace operations by triaging requests, confirming scope, routing work, and tracking it in Wrike from intake through completion
- Manage and maintain workplace tickets in ServiceNow or similar systems
- Coordinate vendors and building management for maintenance, repairs, service visits, site access, scopes of work, quotes, and confirmations
- Communicate upcoming onsite work to minimize disruption
- Conduct workspace walkthroughs to identify maintenance issues, safety concerns, and experience gaps
- Document findings, initiate tickets, and coordinate remediation
- Maintain workspace and real estate documentation, including vendor lists, building rules, floor plans, seat maps, maintenance schedules, service records, and purchase/expense tracking
- Support workspace projects and move events, including space reconfigurations, furniture changes, and office transitions
- Assist with building access, badges, keys, lease-critical date tracking, and site files
- Partner with IT on conference room and workplace technology support and provide basic A/V meeting support
- Review project statements of work with guidance
- Coordinate special requests and one-off projects such as deliveries, onsite appointments, and leadership support
- Support additional offices as needed, with occasional travel up to 30%
Requirements
What you’ll need- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Minimum of 2 years of experience in workplace operations, facilities coordination, office management, real estate administration, or similar
- Experience supporting multiple sites preferred
- Ability to triage workplace requests, define/confirm scope, and coordinate timely resolution
- Comfort working in structured workflows and tracking work in ticketing tools, spreadsheets, and shared documentation
- Basic familiarity with conference room technology and A/V concepts
- Ability to prioritize and manage multiple tasks, meet deadlines, and flag constraints early
- Clear communication with in-office teams and remote partners/stakeholders
- Strong follow-through and accountability with minimal oversight
- Experience using a ticketing system such as ServiceNow
- Experience maintaining documentation for reporting, audits, and consistent service delivery
- Intermediate experience with Microsoft 365, including Outlook, Teams, Excel, and Word
- Proactive, self-motivated, and solutions-oriented approach
- Ability to work in an office environment and be onsite as needed
- Willingness and ability to travel up to 30% between assigned offices
Benefits
Comp & perks- Medical, dental, vision
- Generous PTO plan and paid sick time
- Flexible work arrangements
- 401K with Profit Sharing
- Wellness program
- Generous parental leave
- 11 paid holidays
- Discretionary long-term financial incentive plan for eligible employees at certain levels