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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resource management and workforce planning within professional services, focusing on capacity optimization, operational metrics, and strategic decision-making. Proven ability to lead teams, influence senior leadership, and implement scalable processes using advanced workforce management tools.
Highest-signal resume keywords
Resource Management LeadershipWorkforce Planning ExpertiseCapacity and Demand ForecastingKPI Development and ManagementProfessional Services Economics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Resource ManagementWorkforce PlanningCapacity OptimizationData AnalysisKPI DevelopmentOperational MetricsProblem-SolvingForecastingStaffing StrategyOrganizational Effectiveness
Soft Skills
Influencing Senior LeadersNavigating Competing PrioritiesDriving AccountabilityCoaching and Developing TeamsCollaboration
Tools & Technologies
WorkdayDayshapeEnterprise Workforce Management Tools
Industry Keywords
Professional ServicesConsultingProject-Based OrganizationsWorkforce EconomicsEngagement Demand
About the role
Key responsibilities & impact- Lead the Resource Management function and team, establishing expectations, operating rhythms, accountability, and development
- Own workforce capacity and deployment across the Audit & Attest business unit
- Match professionals to client and business needs based on skills, experience, development objectives, availability, geography, and engagement economics
- Lead proactive capacity and demand planning
- Identify projected shortages, excess capacity, skill gaps, and workforce risks
- Resolve unassigned or underutilized capacity, staffing conflicts, delayed client work, overextended teams, and unnecessarily reserved resources
- Partner with senior business and engagement leaders to optimize workforce decisions
- Establish and manage resource management KPIs and operating metrics
- Provide senior leadership with workforce insights and recommendations on deployment, hiring, contingent labor, and workload balancing
- Partner with Finance, Talent Acquisition, People Operations, and business leadership on workforce planning and strategy
- Develop scalable resource management processes and operating rhythms
- Improve resource management technology, data, reporting, and processes using Workday, Dayshape, and other tools
- Collaborate with global resource management teams across geographies
- Advise senior leadership on workforce mix, organizational capacity, talent deployment, and future resource requirements
Requirements
What you’ll need- Bachelor's degree in business, finance, accounting, human resources, or a related field, or equivalent professional experience
- 10+ years of progressive experience in resource management, workforce planning, operations, or related leadership roles
- Significant experience in a professional services environment
- Experience leading a resource management or workforce planning function within a complex, matrixed professional services organization
- Strong understanding of professional services workforce economics, including utilization, capacity, leverage, labor mix, engagement demand, and financial performance
- Experience developing forward-looking capacity and demand forecasts and translating workforce data into operational decisions
- Ability to influence senior leaders, navigate competing priorities, challenge assumptions, and drive accountability
- Strong analytical and problem-solving capabilities
- Experience developing KPIs, identifying emerging trends, diagnosing issues, and converting insights into action
- Experience improving resource management processes, systems, operating models, and organizational effectiveness
- Experience leading, coaching, and developing resource management professionals
- Experience with Workday, Dayshape, or comparable enterprise workforce management, scheduling, and planning tools preferred
- Experience within accounting, consulting, or another project-based professional services organization strongly preferred
Benefits
Comp & perks- Medical, dental, vision
- Generous PTO plan and paid sick time
- Flexible work arrangements
- 401K with Profit Sharing
- Wellness program
- Generous parental leave
- 11 paid holidays
- Discretionary long-term financial incentive plan for eligible employees at certain levels
