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Business Analyst
Armstrong Watson. Work across all Service Lines and support functions to identify, design, and implement process improvements, workflow automation, and AI-enabled solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process improvement, workflow automation, and AI-enabled solutions, with a strong focus on stakeholder engagement and clear communication. Proficient in documenting processes and translating business needs into actionable requirements while delivering measurable efficiencies.
Highest-signal resume keywords
Business AnalysisProcess DocumentationWorkflow AutomationStakeholder EngagementAI Tools Exposure
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingBPMNRequirements DefinitionUser StoriesAcceptance CriteriaData AnalysisProblem-SolvingChange ManagementWorkflow AutomationSystem Integration
Soft Skills
Facilitation SkillsCommunication SkillsAnalytical ThinkingOutcomes-Focused ApproachStakeholder Relationship Management
Tools & Technologies
Microsoft CopilotLow-Code PlatformsRPA ToolsAgile MethodologiesLean/Six Sigma
Certifications & Qualifications
BCS Business AnalysisIIBALean Six Sigma
Industry Keywords
Professional ServicesConsultingFinancial ServicesAccountancyLegal
Tech Stack
Tools & technologiesRPA
About the role
Key responsibilities & impact- Work across all Service Lines and support functions to identify, design, and implement process improvements, workflow automation, and AI-enabled solutions
- Partner with Service Line Heads and the wider Technology Team to deliver measurable efficiencies, improved client service, and scalable ways of working
- Plan and facilitate discovery workshops, interviews, and working sessions
- Elicit and clarify pain points, constraints, risks, data needs, and desired outcomes
- Build trusted stakeholder relationships and maintain clear communication throughout delivery
- Document end-to-end processes using flowcharts, swimlanes, BPMN, and other appropriate mapping techniques
- Produce As-Is and To-Be process maps including decision points, exceptions, controls, and handoffs
- Identify inefficiencies, duplication, bottlenecks, rework, and control gaps; recommend pragmatic improvements
- Identify and assess workflow automation, task automation, and system integration opportunities
- Translate business needs into implementable solutions and backlogs with the Technology Team
- Support adoption of AI tools and AI-enabled workflows for drafting, summarisation, triage, search, and reporting
- Define AI usage guardrails aligned with firm policies, data protection, and client confidentiality
- Define requirements, user stories, acceptance criteria, success measures, and benefits cases
- Support solution design, prioritisation, and delivery planning
- Coordinate or support UAT, training, communications, and rollout activities
- Track benefits and outcomes including time saved, error reduction, cycle-time improvements, and client experience uplift
- Maintain process documentation and ensure solutions are operationalised and owned by the firm
- Identify standardisation and reuse opportunities across Service Lines
- Contribute to an automation/AI opportunity pipeline and continuous improvement governance
Requirements
What you’ll need- Proven experience as a Business Analyst / Process Analyst / Business Systems Analyst or similar role
- Strong facilitation skills with experience running workshops and stakeholder interviews
- Ability to document processes clearly (As-Is / To-Be) and translate them into requirements
- Demonstrable experience working with technology / IT teams to deliver change
- Excellent analytical and problem-solving skills; pragmatic, outcomes-focused approach
- Strong written and verbal communication; ability to tailor messaging for different audiences
- Comfortable working across multiple Service Lines and managing competing priorities
- Experience in professional services (accountancy, legal, consulting, financial services) (desirable)
- Experience with workflow automation, RPA, low-code platforms and/or system integrations (desirable)
- Exposure to AI tools such as Microsoft Copilot and AI-enabled productivity practices (desirable)
- Familiarity with Agile delivery, user stories, backlog management, and/or Lean/Six Sigma methods (desirable)
- Relevant qualifications such as BCS Business Analysis, IIBA, or Lean Six Sigma (desirable)
Benefits
Comp & perks- Salary Sacrifice Employer Contribution Pension Scheme including Life Cover (4x salary) and Income Protection
- Competitive Annual Leave entitlement & Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each year
- Smart Working Policy, giving you the ability to balance home and remote working
- Health Shield Cash Plan (cash back on a range of Health benefits and discounts on holidays, fashion and entertainment)
- Employee Assistance Programme (24/7 confidential support for wellbeing and health)
- Paid flu jabs and eye tests
- Introductory Commission Scheme (financial reward if you refer a new client)
- Employee Referral Scheme (financial reward if you refer new AW colleagues) enabling you to claim up to £2,500 for each referral
- Investment towards Continuous Professional Development (CPD), which includes access to comprehensive training courses and materials
- Paid professional membership fees
- Competitive salary
- Positive benefits package
- Encouragement and support to develop your career further