Clinician Technical Operations Support Specialist

Array Behavioral Care

. Serve as the primary point of contact for clinicians requiring technical or operational assistance related to the OnDemand service delivery model .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting technology issues and managing operational escalations within healthcare service delivery. Proficient in coordinating cross-functional teams and supporting clinicians through effective communication and problem-solving.

Highest-signal resume keywords

Healthcare Operations ExperienceTechnical Support ManagementIncident Management ProcessesElectronic Health Record FamiliarityAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Technology IssuesOperational Escalation ManagementTicketing Systems ExperienceSupport Workflow DesignReporting Tools ProficiencyProject ManagementLean MethodologyHealthcare Technology WorkflowsRemote Access TechnologiesSystem Access Management

Soft Skills

Excellent Communication SkillsOrganizational AbilitiesAnalytical SkillsProblem-Solving Abilities

Tools & Technologies

EpicOracle Health/CernerMEDITECHCitrix EnvironmentsSupport Dashboards

Industry Keywords

Healthcare AdministrationService DeliveryTechnical OperationsOperational Support ModelsCross-Functional Team Collaboration

Tech Stack

Tools & technologies

CitrixOracle

About the role

Key responsibilities & impact

Serve as the primary point of contact for clinicians requiring technical or operational assistance related to the OnDemand service delivery model
Troubleshoot and resolve routine issues involving system access, authentication, connectivity, remote access, clinical applications, and related workflows
Escalate complex or high-impact issues to appropriate internal or external resources
Coordinate real-time incident response activities with internal and external stakeholders
Support scheduled and unscheduled system downtime events using established communication, escalation, and continuity procedures
Develop and maintain troubleshooting documentation, response protocols, operational playbooks, and technical resource libraries
Monitor issue resolution progress and ensure follow-up to minimize recurring disruptions and clinician downtime
Track support requests, incidents, and service interruptions and communicate recurring issues to leadership
Compile and interpret basic support metrics and recurring issue trends
Design, implement, and oversee clinician technical support workflows covering intake, triage, escalation, communication, and resolution
Communicate outages, service interruptions, support updates, and escalation notifications to clinicians and stakeholders
Collaborate with Clinical Operations, Access Center leadership, Clinical Training, Information Technology, Technical Support, Implementation, Client Success, and partner organizations
Support clinician onboarding and training by ensuring technology access, system readiness, and awareness of support resources and downtime procedures
Participate in operational reviews and process improvement initiatives
Perform other duties as assigned

Requirements

What you’ll need

An associate or bachelor’s degree in healthcare administration, information systems, business administration, operations management, or a related field; or a combination of relevant experience and education
3–5 years of proven experience in healthcare operations, technical operations, service delivery, IT support, or a related field
Experience working with cross-functional teams in a fast-paced operational environment
Demonstrated experience troubleshooting technology issues and managing operational escalations
Strong analytical, organizational, and problem-solving abilities
Experience with ticketing systems, incident management processes, and support workflows
Ability to independently manage multiple requests, assess urgency and impact, coordinate across teams, and follow issues through resolution
Excellent written and verbal communication skills
Experience supporting clinicians, providers, or healthcare service delivery operations
Familiarity with electronic health record platforms such as Epic, Oracle Health/Cerner, MEDITECH, or similar systems
Experience working with Citrix environments and remote access technologies
Knowledge of healthcare technology workflows and operational support models
Experience using reporting tools, ticketing systems, or support dashboards
Project management, Lean, or process improvement experience
Must reside in the United States
Must be legally eligible for employment in the United States
Position is based in CST preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Employer-paid life and long-term disability insurance
Voluntary short-term disability insurance
Voluntary employee, spousal, and child life insurance
Accident, critical illness, hospital, or confinement insurance
Flexible spending accounts (FSA)
Health savings account (HSA) contributions
15 days of accrued PTO annually
8 paid holidays
3 floating holidays
401(k)