Business Process Manager

Arrow Electronics

. Serve as the primary liaison between business stakeholders, IT teams, Salesforce developers, architects, leadership, and vendors .

Posted 10/21/2026full-timeColorado • United StatesMid-LevelSenior💰 $87,900 - $120,120 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Salesforce Administration, Product Ownership, and Agile methodologies, with a strong focus on requirements gathering, process improvement, and stakeholder management. Proficient in designing and implementing Salesforce solutions that enhance user experiences and drive platform adoption.

Highest-signal resume keywords

Salesforce AdministrationProduct OwnershipAgile MethodologiesRequirements GatheringSalesforce Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AutomationFlow BuilderApexVisualforceSalesforce Data ModelingSalesforce ConfigurationIntegration SupportUser Story DocumentationProcess ImprovementPlatform Compliance

Soft Skills

Stakeholder ManagementCommunication SkillsPrioritizationCollaborationProblem-Solving

Tools & Technologies

SalesforceJIRAPower BIOffice 365ArrowSphereEloquaZoomInfoLinkedIn Sales NavigatorVisioOracle Ascent EBS

Certifications & Qualifications

Salesforce ADM-201 CertificationSalesforce Business Analyst CertificationSalesforce Service Cloud CertificationSalesforce Experience Cloud CertificationSalesforce AI AssociateSalesforce Agentforce SpecialistSalesforce Platform App Builder CertificationCertified Scrum Product Owner (CSPO)

Industry Keywords

AgileScrumBusiness Process ManagementUser Acceptance TestingData IntegrityGovernanceCustomer ExperiencePartner OnboardingOperational Process OptimizationEnd-to-End Process Metrics

Tech Stack

Tools & technologies

CloudERPOracleSFDCVisualforce

About the role

Key responsibilities & impact

Serve as the primary liaison between business stakeholders, IT teams, Salesforce developers, architects, leadership, and vendors
Own and prioritize Salesforce product backlogs
Define and communicate product vision, roadmap, and priorities
Gather business requirements and translate them into epics, features, user stories, and acceptance criteria
Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews
Identify opportunities for automation and process improvements
Drive adoption of platform capabilities improving customer, partner, and employee experiences
Manage Salesforce platform support, enhancement requests, release validation, and user adoption initiatives
Manage strategic projects, enhancement requests, production support, and governance activities
Lead requirements gathering, solution design discussions, UAT, release validations, and post-deployment support
Evaluate and recommend configuration, automation, integration, and process improvement solutions
Influence prioritization decisions and manage dependencies across business, technical, and vendor teams
Provide day-to-day administration of Salesforce environments
Design, configure, and support declarative Salesforce solutions, including Flows, Approval Processes, Validation Rules, Record Types, Custom Objects, Page Layouts, Reports, Dashboards, and Permission Models
Manage data integrity, governance, system adoption, and platform compliance
Support integrations between Salesforce, ArrowSphere, Power BI, ERP, and other business applications
Manage support cases and enhancement requests; coordinate issue triage and resolution
Manage users, profiles, permission sets, role hierarchy, sharing rules, and application security
Administer Salesforce Experience Cloud environments and partner-facing experiences
Support release planning, deployment validation, and production readiness across Salesforce and ArrowSphere
Serve as functional subject matter expert for Salesforce platform enhancements, partner onboarding, subscription lifecycle improvements, and operational process optimization
Design, maintain, and implement efficient business processes
Identify and optimize global process alignment and changes
Define and monitor end-to-end process metrics with business owners
Perform business validation testing and support UAT planning and execution
Act as a resource for less-experienced colleagues

Requirements

What you’ll need

In-depth knowledge and experience of Product Ownership (Agile/Scrum & ECS business processes and applications)
Advanced knowledge and experience in Salesforce Administration
5+ years experience supporting Salesforce platforms
3+ years experience functioning as Product Owner, Business Analyst, or Business Process Manager
Strong requirements gathering and documentation skills
Experience supporting platform integrations
Ability to handle technical support inquiries for Salesforce and adjacent Salesforce tools, including Outlook Add-ins, SalesLoft, Power BI, and other Arrow Salesforce Orgs via SF-to-SF Connectors
System administration experience for internal and customer-facing Salesforce environments
Proficiency with Salesforce automation capabilities, including Flow Builder, approval processes, and declarative automation best practices
Strong Salesforce configuration and administration experience
Working knowledge of Apex, Visualforce, Lightning components, and custom development methodologies preferred
Proficiency in SFDC data modeling for reports and dashboards
Experience gathering, documenting, and writing detailed user stories, acceptance criteria, goals, and assumptions
Demonstrated expertise in Salesforce administration, data modeling, automation, security, and platform configuration
Experience partnering with developers, architects, integration specialists, and business stakeholders on enterprise-scale solutions
Salesforce ADM-201 Certification and experience
Salesforce Business Analyst Certification and experience
Salesforce Service Cloud Certification and experience
Salesforce Experience Cloud Certification and experience
Salesforce AI Associate
Salesforce Agentforce Specialist
Salesforce Platform App Builder Certification
Certified Scrum Product Owner (CSPO)
JIRA knowledge and experience
Experience integrating Marketing data and systems such as Eloqua, ZoomInfo, and LinkedIn Sales Navigator
Proficiency in Office 365 applications (Excel, Word, PowerPoint, Outlook, Teams)
Visio or similar diagramming tool experience is a plus
Internal ECS application experience including mWs, Oracle Ascent EBS (ERP), PowerBI, ArrowSphere Marketplace, and MyBusiness
Experience with Scrum Agile
Proficiency in JIRA for writing user stories, bugs, requirements, and acceptance criteria
Knowledge of user stories, acceptance criteria, process flows, and functional requirements
Typically requires 5-7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience
Ability to independently manage competing priorities and initiatives
Excellent stakeholder management and communication skills

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Competitive financial compensation
Solid benefits package
Fully remote work arrangement
Travel to an Arrow office location as requested by Arrow leadership