Customer Success Representative

Arrow Electronics

. Manage accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth .

Posted 9/22/2026full-timeCentennial • Colorado • United StatesJuniorMid-Level💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, customer relationship building, and revenue growth strategies. Proficient in onboarding, training, and understanding subscription and renewal licensing models to enhance customer retention and satisfaction.

Highest-signal resume keywords

Account ManagementCustomer Relationship ManagementRenewal Rate AchievementUpselling StrategiesMarket Intelligence Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingTraining DevelopmentRenewal Licensing ModelsData TrackingBusiness Review Conducting

Soft Skills

Customer SupportTimely ResponseCollaboration

Industry Keywords

Customer ExperienceRevenue GrowthClient Base SupportCancellation TrackingSales Collaboration

About the role

Key responsibilities & impact

Manage accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth
Handle onboarding and ongoing training to increase retention and uncover upsells
Meet or exceed assigned renewal rate and growth targets
Track at-risk, non-renewal, pending, and lost renewals, including cancellation reasons
Support assigned client base and respond to customer inquiries and issues
Collaborate with Sales, Marketing, Channel, and Technical teams to develop global market intelligence
Conduct quarterly business review virtual visits with at least 75% of accounts in their renewal year
Travel less than 25% of the time

Requirements

What you’ll need

Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience
Understanding of product offerings, subscription and renewal licensing models
Ability to manage customer accounts and support assigned client base
Ability to respond timely to customer inquiries and follow up on customer-related issues
Ability to meet or exceed renewal rate and growth targets
Formal training in theories/concepts in own function
For non-Colorado remote employees, must be able to travel to an Arrow office location as requested by Arrow leadership

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Monday and Friday work from home for Colorado-based hybrid candidates