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Technical Account Manager – Cloud
Arrow Electronics. Promote Arrow's products and IT solutions to partners.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Cloud Architecture and IT solutions, with a strong focus on technical presentations, product demonstrations, and customer support. Proficient in managing customer relationships and delivering training in the latest technologies while maintaining business fluency in Italian and English.
Highest-signal resume keywords
Cloud ArchitectureTechnical PresentationsCustomer SupportAzure/AWS/SaaS KnowledgeStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud ArchitectureTechnical PresentationsPoC ImplementationsTraining CoursesWebinarsInfrastructure KnowledgeCyber Security KnowledgeTicketing System ManagementTechnical Degree in Computer Science
Soft Skills
Strong Communication SkillsPrioritizationProblem Solving
Industry Keywords
IT SolutionsTechnical Stakeholder RelationsChannel BusinessCustomer VisitsTechnology Fairs
Tech Stack
Tools & technologiesAWSAzureCloudCyber Security
About the role
Key responsibilities & impact- Promote Arrow's products and IT solutions to partners.
- Support internal departments after initial enablement.
- Deliver technical presentations, product demos, PoC implementations, trainings, and webinars.
- Provide technical advice and customer support.
- Participate in technology fairs and events.
- Support business teams in developing and constructing client offers.
- Answer technical questions regarding assigned solutions.
- Obtain technical certifications and expand practical skills across vendors.
- Conduct customer visits, both virtual and onsite, with sales colleagues.
- Work with a defined customer list to enable or develop according to Business Unit needs.
- Manage customer support cases using the ticketing system.
- Continuously train in the latest technologies.
Requirements
What you’ll need- Experience in Cloud Architecture.
- Experience in IT technology especially in Infrastructure and Cyber Security as a plus.
- Azure/AWS/SaaS products and services knowledge as a plus.
- Experience in technical presentations, demos, PoC implementations.
- Experience in running training courses and webinars.
- Experience in relation with technical stakeholder and in channel business.
- Technical IT high school or technical degree in Computer science.
- Strong communication skills.
- Ability to identify and resolve partners issues with excelling at prioritization of the workload.
- Business fluency in Italian and in English language.
- Travelling is not a problem for you.
- Submit CV in English.
Benefits
Comp & perks- Growth Opportunities.
- Challenging & diverse tasks.
- Opportunity to work with the biggest players in the IT sector.
- Open Corporate Culture with a modern and dynamic work environment.
- Safe and trustful employment.
- Working in collaboration with different teams and sharing different experience levels.
- Participating in technology fairs and events in Italy and in Europe
- Personal Notebook and Mobile Phone benefits
- Benefits package tailored to the specific country of employment.