Incident Manager

Artemys

. Lead major incidents from detection and assessment through the full restoration of services .

Posted 11/9/2026contractParis • FranceMid-LevelSenior💰 €680 - €700 per dayWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT incident management, particularly in critical production environments, with a strong command of ITIL principles and processes. Capable of leading crisis management teams, conducting Root Cause Analyses, and ensuring SLA compliance while effectively communicating with stakeholders.

Highest-signal resume keywords

IT Incident ManagementITIL PrinciplesRoot Cause Analysis (RCA)Crisis ManagementSLA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementRoot Cause Analysis (RCA)Corrective Action TrackingWindowsLinuxNetworking

Soft Skills

Effective CommunicationAttention to DetailCross-Functional LeadershipResponsivenessAbility to Prioritize Under Pressure

Industry Keywords

Continuous ImprovementIncident Management ProcessesPost-Incident ReviewsCrisis Management TeamsService Commitments

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Lead major incidents from detection and assessment through the full restoration of services
Coordinate infrastructure, systems, networking, application, security, and operations teams
Facilitate crisis management teams, prioritize actions, and communicate with stakeholders
Conduct Root Cause Analyses (RCA)
Oversee corrective and preventive action tracking
Ensure SLA compliance and identify risks of failing to meet service commitments
Contribute to the continuous improvement of incident management processes in line with ITIL best practices
Produce reports, incident summaries, and post-incident reviews

Requirements

What you’ll need

Proven experience in IT incident management, ideally in a critical production environment or for a large enterprise client
Experience managing major incidents and facilitating crisis management teams
Strong command of ITIL principles and processes, particularly incident and problem management
Solid knowledge of Windows, Linux, and networking environments
Proficiency in Root Cause Analysis (RCA) and corrective action tracking
Ability to prioritize and communicate effectively under pressure
Strong attention to detail, responsiveness, cross-functional leadership, and excellent written and verbal communication skills
Independent contractor / freelance status

Benefits

Comp & perks

All applications receive a response within 72 hours
All positions are open to people with disabilities
An inclusive environment that supports everyone’s professional growth and well-being