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Artemys

Level 1 IT Support Technician

Artemys

. Handle and track Level 1 incidents involving workstations .

Posted 10/8/2026full-timeCaen • FranceMid-LevelSenior💰 €23,000 - €24,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Level 1 IT support, including incident handling, user request management, and technical documentation. Proficient in Windows environments and various IT equipment installation and configuration.

Highest-signal resume keywords
Level 1 IT Support ExperienceWindows Environment KnowledgeActive Directory KnowledgeTCP/IP KnowledgeGLPI Service Desk Tool Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Incident HandlingUser Request ManagementTechnical DocumentationPC InstallationMonitor InstallationSmartphone ConfigurationVoIP KnowledgeAndroid KnowledgeTCP/IP KnowledgeActive Directory Knowledge
Soft Skills
Positive AttitudeStrong Motivation
Tools & Technologies
GLPI Service Desk Tool

Tech Stack

Tools & technologies
AndroidTCP/IP

About the role

Key responsibilities & impact
  • Handle and track Level 1 incidents involving workstations
  • Process and manage user requests
  • Install and configure various IT equipment (PCs, monitors, smartphones, etc.)
  • Contribute to the creation and maintenance of technical documentation

Requirements

What you’ll need
  • Experience as a Level 1 IT Support Technician
  • Knowledge of the Windows environment (7, 8, 10)
  • Knowledge of Android
  • Knowledge of Active Directory
  • Knowledge of TCP/IP
  • Knowledge of VoIP (TOIP)
  • Knowledge of the GLPI Service Desk tool
  • Positive attitude and strong motivation

Benefits

Comp & perks
  • SWILE card (meal vouchers, transportation benefits, and employee perks)
  • Group health insurance
  • Company profit-sharing scheme
  • HR support
  • Close management support (Agile methodology)
  • After-work events
  • Tech meetups
  • Welcome events
  • Sports events
  • Gaming evenings
  • All positions are open to people with disabilities