N1 IT Support Technician

Artemys

. Handle and monitor Level 1 incidents on workstations .

Posted 10/8/2026contractCaen • FranceMid-LevelSenior💰 €23,000 - €24,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Level 1 IT support, including incident handling, user request processing, and technical documentation. Proficient in Windows environments and various IT equipment installation and configuration.

Highest-signal resume keywords

N1 IT Support Technician ExperienceWindows Environment KnowledgeActive Directory KnowledgeTCP/IP KnowledgeVoIP Telephony Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident HandlingUser Request ProcessingTechnical DocumentationIT Equipment InstallationIT Equipment Configuration

Soft Skills

MotivatedPositive AttitudeTeam Spirit

Tools & Technologies

GLPI Service Desk ToolAndroid

Tech Stack

Tools & technologies

AndroidTCP/IP

About the role

Key responsibilities & impact

Handle and monitor Level 1 incidents on workstations
Process user requests and provide follow-up
Install and configure various IT equipment (PCs, monitors, smartphones, etc.)
Contribute to the creation and updating of technical documentation

Requirements

What you’ll need

Experience as an N1 IT Support Technician
Knowledge of the Windows environment (7, 8, 10)
Knowledge of Android
Knowledge of Active Directory
Knowledge of TCP/IP
Knowledge of VoIP telephony (TOIP)
Familiarity with the GLPI Service Desk tool
Motivated, with a positive attitude and strong team spirit

Benefits

Comp & perks

SWILE card (meal vouchers, transportation benefits, and employee benefits)
Company health insurance
Company profit-sharing scheme
HR support
Close managerial support (Agile methodology)
After-work events
Tech meetups
Welcome events
Sports events
Gaming nights