Technical Service Representative I

Arthrex

. Serve as the primary point of contact for technical support inquiries from customers and sales representatives .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within regulated industries, effectively managing technical support inquiries and maintaining strong customer relationships. Proficient in utilizing business applications and CRM systems to ensure accurate documentation and resolution of customer needs.

Highest-signal resume keywords

Customer Service ExperienceBusiness Applications ProficiencySalesforce CRM ExperienceStrong Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SystemsERP PlatformsTechnical SupportPreventive MaintenanceRMA ProcessTicketing SystemAccount Credits ManagementProduct ExchangesRegulated Industry ExperienceDocumentation Skills

Soft Skills

Time ManagementOrganization SkillsCritical ThinkingCreativityCalm Under Pressure

Tools & Technologies

SalesforceCRM SystemsTicketing SystemsDatabasesData Entry Systems

Certifications & Qualifications

HS Diploma or EquivalentAA or AS in Technical Field (Preferred)

Industry Keywords

Medical DevicesPharmaDefenseCustomer RelationshipsBusiness Partnerships

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for technical support inquiries from customers and sales representatives
Provide guidance on Synergy products and accessories, including preventive maintenance information and troubleshooting throughout the Arthrex RMA process
Maintain customer and Arthrex service records
Manage clean hand-offs of customer service requests to appropriate Arthrex teams
Build customer relationships and strengthen business partnerships
Escalate at-risk customers and collaborate on corrective action plans
Communicate clearly and effectively with coworkers and customers verbally and in writing
Maintain frequent customer communication to ensure resolution and follow-up
Interface with distributors, sales representatives, and medical professionals to resolve issues
Deliver phone support to sales agency representatives and medical facility employees
Intake and route product-related issues through the ticketing system
Provide accurate and timely RMAs to the Technical Assistance Center
Facilitate account credits, product exchanges, upgrades, and replacements
Collaborate with Quality, Logistics, Contracts, and Customer Service teams to resolve issues

Requirements

What you’ll need

At least two years of experience using business applications such as databases, data entry systems, or ERP platforms
Experience working directly with customers and sales representatives in a customer service capacity required
HS Diploma or equivalent required
AA, AS, or higher in a technical field preferred
Experience working in a regulated industry such as medical devices, pharma, or defense preferred
Experience with business applications such as databases, data entry, or ERP systems required
Experience with Salesforce or other CRM/SMS systems, particularly in a ticketing or customer service capacity preferred
Strong time management and organization skills
Ability to juggle multiple responsibilities
Strong written, oral, and presentation skills
Problem-solving and critical thinking skills
Ability to learn new skills and technologies
Ability to capture and document customer inputs accurately
Ability to research and triage customer needs and communicate across relevant teams
Ability to think creatively and analytically
Ability to work under pressure with a calm and patient demeanor
Applicants must be authorized to work in the United States without current or future employer sponsorship
Reliable high-speed internet and a dedicated workspace required
Flexibility to accommodate shift or schedule changes and overtime as required

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Gym Reimbursement Program
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)