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Commercial Sales Analyst
Arttha Gestão & RH. Respond to inquiries received through the company’s customer service channels.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales processes, customer relationship management, and negotiation strategies to drive customer satisfaction and conversion rates. Proficient in utilizing digital tools and CRM systems to enhance customer interactions and support sales initiatives.
Highest-signal resume keywords
Sales ExperienceCustomer Relationship ManagementNegotiation SkillsResults OrientationProficiency With Google Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesCustomer ServiceCommercial SupportB2B SalesCustomer RetentionCustomer SuccessPromotional Products KnowledgeCustomized Products KnowledgeNegotiationRecord Keeping
Soft Skills
Strong CommunicationOrganizationProactivity
Tools & Technologies
CRM SystemsGoogle ToolsTrelloZoomSlack
Industry Keywords
Target-Driven EnvironmentResults-Oriented EnvironmentTrade ShowsCommercial InitiativesCustomer Satisfaction
About the role
Key responsibilities & impact- Respond to inquiries received through the company’s customer service channels.
- Take over negotiations qualified by Artificial Intelligence and guide customers through to the close of the sale.
- Identify customer needs and present appropriate solutions.
- Prepare customized commercial proposals.
- Answer questions and support customers throughout the entire buying journey.
- Lead negotiations and close orders.
- Conduct strategic follow-ups to increase conversion rates.
- Support customers after the sale, strengthening relationships and ensuring satisfaction.
- Participate in trade shows, events, and commercial initiatives organized by the company.
- Participate in training and professional development programs.
- Contribute suggestions for improving sales processes.
- Keep customer, negotiation, and opportunity records up to date in the systems used by the company.
Requirements
What you’ll need- High school diploma.
- Experience in sales, customer service, or commercial support.
- Experience working in target-driven, results-oriented environments.
- Proficiency with computers, business systems, and digital tools.
- Suitable home office setup, including a computer, stable internet connection, and the necessary equipment.
- Experience with Google tools, CRM systems, Trello, Zoom, Slack, and other digital platforms is a plus.
- Previous experience in remote sales is a plus.
- B2B sales experience is a plus.
- Experience or knowledge in promotional products, customized products, corporate gifts, or giveaways is a plus.
- Knowledge of customer relationship management, customer retention, and Customer Success (CS) is a plus.
- Strong communication, results orientation, negotiation, organization, and proactivity.
- Availability to work Monday through Friday, from 8:00 a.m. to 6:00 p.m.
Benefits
Comp & perks- Commission of 0.5% to 1.2% on completed sales.
- Performance bonuses for meeting targets.
- After one year: possibility of 30 days of paid time off, subject to negotiation.
- 100% remote work.
- Training and professional development on products, sales, and internal processes.
- Genuine opportunities for career growth.