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ASAAS

Operations Analyst – Mid-Level

ASAAS

. Support providers in using Agendaas, from onboarding through schedule activation and payment collection .

Posted 10/7/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational support capabilities, with a focus on customer service, data analysis, and collaboration across teams to enhance product development and user experience.

Highest-signal resume keywords
Operations ExperienceCustomer Service SkillsAnalytical MindsetStrong Communication SkillsFamiliarity With Customer Support Tools

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data TrackingMetrics AnalysisProduct Development SupportTask ManagementSpreadsheet Proficiency
Soft Skills
Organizational SkillsCollaborationAutonomy
Tools & Technologies
AgendaasCustomer Support Tools
Industry Keywords
FintechPayment SolutionsSaaS

About the role

Key responsibilities & impact
  • Support providers in using Agendaas, from onboarding through schedule activation and payment collection
  • Support the Product and Development teams with internal operations
  • Provide customer service and support via WhatsApp, email, and other channels
  • Track operational metrics, including activation, bookings, payments, and no-shows, and identify friction points in the user journey
  • Gather feedback and translate needs into requests for the Product team
  • Participate in building a new product from the ground up, with direct contact with providers and a meaningful impact on the platform

Requirements

What you’ll need
  • Experience in operations, customer service, customer success, or product, preferably in digital environments
  • Strong written and verbal communication skills, with the ability to collaborate across teams
  • Analytical mindset, with the ability to track metrics and draw conclusions from data
  • Strong organizational skills and autonomy to work on a product under development
  • Familiarity with customer support tools, task management systems, and spreadsheets
  • Nice to have: experience in fintech, payment solutions, or SaaS

Benefits

Comp & perks
  • Medical and dental insurance with no copay
  • Life insurance
  • Prescription medication allowance
  • Fitness allowance
  • Four free therapy or nutritionist sessions per month
  • Quick massage at the headquarters
  • Flexible meal allowance on a Visa card
  • Complimentary food at the headquarters
  • Childcare allowance
  • Parental support program
  • Extended maternity and paternity leave
  • In-house training platform
  • Education allowance covering 70% of undergraduate and language course tuition
  • Subsidized purchase of courses and books
  • Home office allowance
  • Work equipment
  • Home office furniture allowance
  • Partnership with WOBA for access to coworking spaces throughout Brazil
  • Birthday month day off
  • Happy hour allowance
  • Referral bonus for new hires
  • Annual performance-based bonus
  • Stock options plan
  • No dress code